Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The Agentforce Field Service Specialist serves as the primary strategic driver for complex deal execution. You will be responsible for understanding the customer's technology landscape and aligning Field Service capabilities to achieve their business outcomes. This role owns the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies. It requires both technical leadership and strategic domain expertise in Field Service.

You will provide deep expertise dedicated to Field Service, communicating its value, product differentiation, and demonstrating how it helps customers meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key responsibilities include demonstrating deep familiarity with scheduling in mobile, asset management, and integration technologies; understanding the market landscape, competition, and technical architecture to establish Salesforce's Field Service solution as the best choice; providing actionable technical recommendations to clients that drive usage at scale; leading technical design sessions and documenting domain-specific workflows aligned with client objectives; fostering customer champions and establishing technical credibility; presenting executive-level product demonstrations; translating business requirements into solution architectures and roadmaps; and handling customer technical due diligence and risk management to ensure complex deployments align with enterprise requirements.

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence with experience delivering product demonstrations and technical recommendations to C-suite and VP-level stakeholders
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Experience in competitive positioning and understanding of the field service technology landscape

About You
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Ability to foster and develop customer champions and build technical trust-based relationships in enterprise accounts
- Comfortable working in or alongside customer success, professional services, or consulting teams
- Strategic thinker with strong communication skills and technical leadership qualities

Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Preferred Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect
- Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, telecommunications, or similar
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is a plus