Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where ambition meets action and innovation is a way of life. As a Field Service Specialist within Agentforce, you will serve as the primary strategic driver for complex deal execution. You will understand the customer’s technology landscape and align Field Service capabilities to achieve their business outcomes. Owning the technical vision, you will translate complex business requirements into solution architectures and roadmaps leveraging resource and asset management, scheduling, and mobile technologies. This role combines technical leadership with strategic domain expertise in Field Service, requiring you to communicate its value, product differentiation, and demonstrate how it helps customers meet their objectives. From targeted demos to architecting final solutions, you will lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focusing on field service, asset management, or mobile workforce solutions
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence with experience delivering product demonstrations and technical recommendations to C-suite and VP-level stakeholders
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Experience in competitive positioning and understanding of the field service technology landscape

About you
You are a strategic thinker with strong technical leadership skills and a passion for driving innovation through AI and agentic workflow automation. You excel at building customer champions and establishing technical credibility with clients and account partners. Comfortable presenting to executive stakeholders, you thrive in complex deal environments and enjoy collaborating across teams to deliver transformative solutions.

Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Preferred Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect
- Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, or telecommunications is advantageous
- Experience working in or alongside customer success, professional services, or consulting roles
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is a plus