Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where ambition meets action, tech meets trust, and innovation is a way of life. As a Field Service Specialist within the Agentforce team, you will be the primary strategic driver for complex deal execution, aligning Field Service capabilities with customer business outcomes. You will own the technical vision by translating complex business requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling, and mobile technologies. This role combines technical leadership with strategic domain expertise in Field Service, requiring you to communicate product value and differentiation while demonstrating how our solutions deliver transformative business value. From targeted demos to architecting final solutions, you will lead the end-to-end process of showcasing how Salesforce Field Service & Operations solutions meet customer objectives and drive innovation.

Key Responsibilities
- Demonstrate deep familiarity with scheduling, mobile, asset management, and integration technologies.
- Understand market landscape, competition, and technical architecture to position Salesforce Field Service as the best solution.
- Provide actionable technical recommendations to drive usage at scale.
- Lead technical design sessions, documenting workflows and architectures aligned with client objectives.
- Develop customer champions and establish technical credibility through discovery calls.
- Present executive-level product demonstrations and answer stakeholder questions.
- Translate business requirements into solution architectures and roadmaps.
- Manage customer technical due diligence and risk management for complex deployments.

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions.
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
- Proven ability to architect and present end-to-end solution designs for complex enterprise deployments.
- Experience leading technical discovery sessions and translating business requirements into solution architectures.
- Strong executive presence with experience presenting to C-suite and VP-level stakeholders.
- Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT).
- Knowledge of market positioning and field service technology landscape.

About You
- Strategic thinker with strong technical leadership skills.
- Excellent communicator capable of building trust-based relationships and customer champions.
- Comfortable managing technical due diligence and risk assessment processes.
- Passionate about innovation and driving business outcomes through AI and technology.
- Collaborative team player aligned with Salesforce’s core values of trust, innovation, and equality.

Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
- Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect are a plus.
- Experience in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications) is advantageous.
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is desirable.