Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. The Agentforce Field Service Specialist is the primary strategic driver for complex deal execution, responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You will own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicate its value and product differentiation, and demonstrate how it helps customers meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you will lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key Responsibilities
- Demonstrate deep familiarity with scheduling in mobile, asset management, and integration technologies
- Understand market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice
- Provide actionable technical recommendations and insights to clients to drive usage at scale in production
- Lead technical design sessions, designing and documenting domain-specific workflows and architectures aligned with client business objectives
- Foster and develop customer champions while establishing technical credibility with clients and account partners through discovery calls
- Present executive-level product demonstrations to key stakeholders and answer questions to highlight the value of Field Service solutions
- Translate business requirements into solution architectures and roadmaps leveraging Field Service, assets, and mobile capabilities
- Handle customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focusing on field service, asset management, or mobile workforce solutions
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence with comfort delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Experience in competitive positioning and understanding of the field service technology landscape

About you
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, telecommunications, or similar
- Experience working in or alongside customer success, professional services, or consulting capacities
- Track record of developing customer champions and technical trust-based relationships in enterprise accounts
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is a plus

Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Preferred Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect