Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. As a Field Service Specialist within Agentforce, you will be the primary strategic driver for complex deal execution, responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You will own the technical vision by translating complex business requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicate its value and product differentiation, and demonstrate how it helps customers meet their objectives. From performing targeted demos on specific use cases to architecting final solutions, you will lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key Responsibilities
- Demonstrate deep familiarity with scheduling in mobile, asset management, and integration technologies
- Understand market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice
- Provide actionable technical recommendations and insights to clients to drive usage at scale in production
- Lead technical design sessions, designing and documenting domain-specific workflows and architectures aligned with client business objectives
- Foster and develop customer champions while establishing technical credibility with clients and account partners
- Present executive-level product demonstrations to key stakeholders and answer questions to highlight the value of Field Service solutions
- Translate business requirements into solution architectures and roadmaps leveraging Field Service, assets, and mobile capabilities
- Handle customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence, comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders
- Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Experience in competitive positioning and understanding of the field service technology landscape

About you
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Ability to develop customer champions and build technical trust-based relationships in enterprise accounts
- Comfortable working in or alongside customer success, professional services, or consulting teams
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is a plus
- Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, or telecommunications is preferred

Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Preferred Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect