Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. As a Field Service Specialist, you will serve as the primary strategic driver for complex deal execution, owning the technical vision and aligning Field Service capabilities to achieve customer business outcomes. You will translate complex business requirements into solution architectures and roadmaps leveraging resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service, providing deep expertise, communicating product value and differentiation, and demonstrating how our Field Service & Operations solutions deliver transformative business value. You will lead technical design sessions, present executive-level product demonstrations, and manage technical due diligence and risk management processes to ensure successful deployments aligned with enterprise requirements.

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence with experience delivering product demonstrations and technical recommendations to C-suite and VP-level stakeholders
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Experience in competitive positioning and understanding of the field service technology landscape
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles

About you
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Ability to foster and develop customer champions and establish technical credibility with clients and account partners
- Comfortable working in or alongside customer success, professional services, or consulting teams
- Passionate about driving innovation and delivering transformative business value through AI and agentic workflow automation

Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Preferred Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect
- Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar) is advantageous