Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. As a Field Service Specialist within the Agentforce team, you will serve as the primary strategic driver for complex deal execution, aligning Field Service capabilities with customer business outcomes. You will translate complex business requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling, and mobile technologies. This role combines technical leadership with strategic domain expertise in Field Service, requiring you to communicate product value, demonstrate differentiation, and lead end-to-end solution design and delivery. You will engage with customers through targeted demos, technical design sessions, and executive presentations, ensuring that Salesforce Field Service solutions deliver transformative business value and meet enterprise requirements.

Experience
7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions. Proven ability to architect and present end-to-end solution designs for complex enterprise deployments. Experience leading technical discovery sessions and managing technical due diligence and risk assessment processes. Familiarity with integration technologies (APIs, middleware, IoT) and competitive positioning in the field service technology landscape.

About you
Strong executive presence with comfort delivering product demonstrations and technical recommendations to C-suite and VP-level stakeholders. Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration. Ability to foster customer champions and establish technical credibility. Experience working in or alongside customer success, professional services, or consulting teams is advantageous. Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, or telecommunications is preferred.

Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience. Preferred Salesforce certifications include Salesforce Field Service Consultant, Application Architect, or System Architect. Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is a plus.