Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. As a Field Service Specialist within Agentforce, you will serve as the primary strategic driver for complex deal execution, aligning Field Service capabilities to customer business outcomes. You will own the technical vision by translating complex business requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service.

You will provide deep expertise dedicated to Field Service, communicating its value and product differentiation, and demonstrating how it helps customers meet their objectives. From targeted demos on specific use cases to architecting final solutions, you will lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key responsibilities include demonstrating deep familiarity with scheduling, mobile, asset management, and integration technologies; understanding the market landscape and competition; providing actionable technical recommendations; leading technical design sessions; fostering customer champions; presenting executive-level product demonstrations; translating business requirements into solution architectures; and managing technical due diligence and risk management processes to ensure alignment with enterprise requirements.

Experience
- 7+ years in enterprise software pre-sales, solution consulting, or technical architecture focused on field service, asset management, or mobile workforce solutions
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
- Strong executive presence, comfortable delivering product demonstrations and presenting to C-suite and VP-level stakeholders
- Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
- Knowledge of market positioning and the field service technology landscape

About you
- Strategic thinker with strong technical leadership skills
- Excellent communication and presentation skills
- Ability to build and maintain trusted relationships with customers and internal partners
- Passionate about innovation and driving business transformation through AI and technology

Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
- Salesforce certifications such as Salesforce Field Service Consultant, Application Architect, or System Architect are a plus
- Experience in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications) is advantageous
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation is desirable