Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
As a Customer Outcome Executive at Salesforce, you will operate at the intersection of sales and customer success within our UKI Chief Customer Office. You will lead a proactive customer success motion that bridges the gap from sales vision to post-sale value realisation, ensuring customers achieve measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London. You will partner with sales on strategic, high-value opportunities to define clear, customer-aligned paths to value, agreeing on well-resourced and measurable success plans upfront with customers. You will own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value, and lead cross-functional strategies to stabilise accounts. Additionally, you will manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

About Salesforce
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. We are committed to driving business and societal betterment through AI and innovation, keeping our core values at the heart of everything we do. Join us to be part of the future of workforce transformation and AI-driven customer success.

Experience
- Experience in a new logo sales role within a complex, enterprise SaaS environment
- Proven track record of managing a quota or revenue target
- Experience developing and executing customer success or value-realisation plans with measurable outcomes
- Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption

Preferred Qualifications
- Experience with customer health scoring or adoption analytics tools
- Background in change management or organisational adoption strategy
- Experience presenting to executive-level stakeholders on account strategy or recovery plans

About You
You are a proactive, strategic thinker passionate about customer success and value realisation. You thrive in a collaborative environment, working across teams to drive adoption and unlock value. You are comfortable managing a quota and engaging with executive stakeholders to influence outcomes.