Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. As the world of work evolves, we seek Trailblazers passionate about improving business and the world through AI, driving innovation, and upholding Salesforce's core values.

Agentforce represents the future of AI, and you are the future of Salesforce. In this role, you will drive successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

What is Data Cloud?
Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. It unifies customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth.

Data Cloud & Agentforce
Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. Leveraging Data Cloud, Agentforce delivers context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving operational efficiency and business value.

Responsibilities
- Serve as a trusted Agentforce + Data Cloud subject-matter expert within the Success Architect organization, including how Data Cloud supports AI success
- Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud
- Identify and evaluate capability gaps in standard product capabilities or propose creative Architect solutions through customization
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
- Execute playbooks aligned with the Success Architect engagement catalog, tailored to Agentforce + Data Cloud customers
- Build strong relationships with internal and external business partners, contributing to broader goals and growth
- Drive thought leadership through mentoring and knowledge sharing

Your Impact
As an Agentforce + Data Cloud Success Architect, your expertise and guidance will directly influence technical architecture, performance optimization, and solution design strategies for strategic customers. You will drive customer satisfaction and deliver exceptional value, contributing to Salesforce's growth and reputation as an industry leader.

Collaboration & Teamwork
Collaboration is central to our success. You will work closely with diverse teams — customers, colleagues, and partners — to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to collective success and goal achievement.

Experience
- Fluent in both French and English
- Minimum 2 development/project implementation lifecycles of Salesforce solutions, preferably in Agentforce or Data/AI areas, but any Salesforce Cloud implementation is acceptable
- Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in Salesforce generally and/or specifically in the customer data category
- Demonstrated ability to analyze, design, and optimize business processes, guiding customers through migration and optimization of Salesforce solutions including Agentforce and Data360
- Deep understanding of data modeling, integration architectures, and data governance best practices
- Excellent communication skills and ability to collaborate with cross-functional teams from Developer to Executive

About you
Proactive and strategic thinker with strong technical expertise and customer focus. Able to influence executive stakeholders and align technology strategy with business value and ROI. Passionate about mentoring and knowledge sharing, with a collaborative mindset to drive team and customer success.

Qualifications
Relevant Salesforce certifications and proven track record in enterprise Salesforce solution architecture are highly desirable. A strong foundation in data and AI technologies related to Salesforce ecosystems is essential.