Location
London

Hours
Flexible hours including weekends and holidays

Salary
Negotiable

About the Role
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Join a team dedicated to transforming stays into enchanting tales and creating a playfully elegant and meaningful experience for guests and staff alike. As a Front Office Receptionist, you will welcome each new and returning guest with personalised and attentive care, setting the tone for exceptional service. Your role goes beyond checking guests in and out; you will share your knowledge and love of the region, anticipate guests’ needs, and offer recommendations to make their stays even more special.

Key responsibilities include welcoming guests warmly, handling check-ins and check-outs efficiently, responding promptly to inquiries, managing guest concerns with professionalism and empathy, collaborating with other hotel departments to ensure smooth operations, maintaining confidentiality and data protection, resolving complaints courteously, processing billing and payments, updating guest records, participating in team meetings, and maintaining a tidy front desk area.

Additional Information
Enjoy a competitive compensation package including departmental incentives and an annual bonus of £1,300. Benefit from free stays in the UK or Ireland (4 nights per year), an employee benefit card with discounted rates at Accor properties worldwide, complimentary meals while on duty, special rates in food & beverage, rooms and spa, and exceptional training and development opportunities through apprenticeship programs. Be part of the largest hospitality group in Europe with global growth opportunities, a 24/7 employee assistance program with GP access, social events, and wellbeing initiatives designed to support you both professionally and personally. Bring your passion and dedication to excellence and thrive in a supportive and inclusive team environment.

Experience
Previous experience in a similar hospitality role is preferred.

About you
Excellent interpersonal and communication skills with a friendly and approachable attitude. Strong organisational skills and great attention to detail. A passion for delivering exceptional customer service. Fluent in English; additional language skills are a plus. Availability to work flexible hours including weekends and holidays. Must be entitled to work in the UK as this position is not eligible for sponsorship.

Qualifications
Proficiency in Opera is highly desirable.