Location
London

Hours
Full Time, In person

Salary
Negotiable

About the Role
House of Louie, part of Ennismore Restaurants Limited, is a four-storey townhouse in the heart of the West End, combining elevated dining, nightlife, and style under one roof. It is home to Wani Tzuki, a contemporary Japanese dining concept, a chic French restaurant, and the lively Alligator Bar known for bold cocktails, vibrant atmosphere, and live DJs. We are seeking an experienced and inspiring General Manager to lead the overall operations of this unique venue and join our passionate team.

As General Manager, you will take full ownership of the day-to-day running of the business, ensuring exceptional standards across all areas including food and beverage, service, team development, financial performance, and guest experience. You will be a natural leader who motivates and develops your management team, drives operational excellence, and brings energy and personality to the venue.

You will have a strong background in premium hospitality, a genuine passion for food and beverage, and the ability to create an exceptional environment for both guests and team members. Confidently overseeing all aspects of the business, you will drive commercial performance, develop talent, and ensure the highest standards are consistently delivered across every department.

Benefits include employee discounts on food and beverage, awards and incentives, career growth opportunities within Ennismore Restaurants Limited, training and development, meals on duty, pension contribution, and a friendly, supportive, and inclusive working environment.

Experience
Proven experience as a General Manager or senior operational leader within a premium bar, luxury hotel, high-quality restaurant, or lifestyle operation. Minimum 3 years in general management, 4 years in hospitality management, and 2 years in premium/fine dining hospitality.
Strong all-round food and beverage knowledge with the ability to oversee multiple departments and ensure consistency.
Demonstrated experience in P&L management, budgeting, forecasting, cost control, and overall financial accountability.
Experience implementing and maintaining operational procedures, service standards, and training programmes.
Strong commercial awareness with the ability to identify opportunities to drive revenue, profitability, and operational efficiency.
Comprehensive knowledge of health, safety, employment legislation, and licensing compliance requirements.

About you
Excellent leadership skills with proven ability to manage, motivate, and develop diverse teams and departmental managers.
Strong organisational skills with meticulous attention to detail and ability to manage multiple priorities simultaneously.
Excellent communication and interpersonal abilities with a collaborative and inclusive leadership approach.
A proactive problem-solving mindset with the ability to make confident and decisive decisions under pressure.
Resilience and flexibility to adapt to changing circumstances and operational demands.

Qualifications
Desirable formal training or certification in hospitality or business management.
Experience overseeing multi-departmental or multi-outlet hospitality operations.
Experience in staff development, succession planning, and management training.
Strong understanding of current food and beverage trends and the premium hospitality market.
Experience in business planning, budget forecasting, and revenue optimisation.
Familiarity with venue licensing and regulatory requirements specific to the United Kingdom.