Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

We are now looking for an ambitious Guest Service Agent to join our opening team. You will embody Delano London standards by taking care of our guests from the moment they arrive through to their departure, ensuring they have a memorable experience with us. First impressions are everything, and you'll be there to welcome guests and ensure their check-in runs smoothly. You will proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through adding personalised touches or experiences through until check out.

This role requires exceptional communication skills and the ability to create memorable guest experiences by providing professional, courteous and efficient assistance throughout each stay.

Experience
Previous experience within a luxury or upscale hotel is required, ideally in a guest-facing role. Experience with Opera or Opera Cloud is an advantage.

About you
Excellent communication skills and a passion for delivering exceptional guest service. Ambitious and eager to contribute to a new and exciting hotel opening.

Qualifications
No specific qualifications are listed, but relevant hospitality experience and knowledge of hotel systems such as Opera are preferred.

Benefits
- Opportunity to launch Delano London and help shape the guest experience from day one
- Join an innovative, fast-growing international group with opportunities for learning and development
- Share of the hotel's service charge
- Health cash plan supporting physical and mental wellbeing
- Excellent discounts across Ennismore and Accor hotel portfolios
- Referral bonus for successful new team member recommendations
- Monthly team recognition, regular team events and biannual team parties