Location
Mulberry Place, 5 Clove Crescent, London (Hybrid working)

Hours
Full Time - Standard working hours

Salary
Grade L £58,551 - £61,686 per annum

About the Role
Lead the services that underpin every quality employee experience. At Tower Hamlets, we know that exceptional employee experiences are built on outstanding operational foundations and brilliant basics.

We are looking for an experienced HR Operations Team Manager to lead and modernise our HR operations service, ensuring the delivery of efficient, compliant and customer-focused support across the entire employee lifecycle.

You will play a critical role in professionalising HR operations, improving processes and workflows, strengthening data quality and enabling a high performing HR & OD function.

Key responsibilities include:
- Leading the HR Operations team delivering services across the employee lifecycle.
- Driving service excellence, compliance and operational efficiency.
- Improving and modernising HR processes, systems and ways of working.
- Ensuring accurate employee records and high-quality workforce data.
- Designing and delivering standard operating procedures and quality templates for all HR transactions.
- Developing service standards, KPIs and operational performance measures.
- Supporting organisational change, restructures and workforce transformation activity.
- Working collaboratively with HR Business Partners, Recruitment, Employee Relations and managers across the Council.
- Delivering an excellent manager and employee experience through responsive, customer-focused services.

Experience
- Significant experience leading HR operations or HR service delivery.
- Strong knowledge of HR information systems, employee lifecycle processes and workforce data.
- Proven experience improving processes and driving operational excellence.
- Strong leadership and people management capability.
- Excellent stakeholder management and customer service skills.

About you
- An operational HR leader with a passion for service improvement, compliance and consistency.
- Ability to balance operational delivery with continuous improvement.
- Commitment to accuracy, compliance and service quality.
- Collaborative and able to work effectively across teams and stakeholders.

Qualifications
No specific qualifications are stated, but relevant HR experience and leadership skills are essential.