Location
London

Hours
Full Time

Salary
£33,094 per annum

About the Role
A fantastic opportunity has arisen to join the Dental Directorate at Guy's and St Thomas' NHS Foundation Trust as an Information & Administration Officer. This role supports the Dental Digital and IT Team and provides assistance to the wider directorate. You will handle daily IT, digital, and Epic system queries received via email and phone, deliver training across floors to ensure correct processes are followed, and maintain, validate, and securely manage clinical databases with a focus on data accuracy, confidentiality, and compliance.

Key responsibilities include producing and analysing routine and ad-hoc reports, supporting audits and quality improvement projects, coordinating multi-disciplinary team meetings, managing service inboxes, and acting as the first point of contact for training support queries. You will also support service improvement initiatives by reviewing and updating data processes, escalating data breaches, and liaising with clinical teams and researchers to support data collection and reporting.

Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing specialist care across multiple hospitals and community services. The Trust is renowned for clinical excellence, research, and teaching, and is part of King’s Health Partners academic health sciences centre. Working here means being part of a motivated and engaged workforce committed to delivering high quality, safe, and efficient care.

Experience
- Proven experience delivering high standards in a fast-paced, high-volume customer care environment
- Ability to deal independently and efficiently with a range of issues
- Proven administrative experience including data analysis, clinical audits, and information management
- Familiarity with NHS clinical and information systems such as Epic is desirable

About you
- Excellent interpersonal skills with the ability to liaise effectively with multidisciplinary staff
- Ability to handle confidential data and sensitive issues discreetly
- Strong organisational and time management skills to meet deadlines
- Flexible, positive 'can do' attitude with the ability to cope with changing demands
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel)
- Excellent communication skills face to face, in writing, and on the telephone
- Knowledge of medical terminology is desirable

Qualifications
- English and Maths to GCSE standard or equivalent
- Diploma or NVQ Level 3 and City and Guilds Level in Business Administration
- Evidence of formal training in administration practices including hospital administration
- IT package qualification/training (e.g. European Computer Driving Licence) and customer service qualification/training are desirable

Additional Information
- Flexibility in approach to work according to priorities and organisational changes is essential
- Commitment to equality, diversity, and inclusion in the workplace
- Willingness to work flexibly to support service needs including evenings or weekends where required