Location
Fizzy Walthamstow, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate is responsible for delivering all daily operational duties to create an exceptional 24/7 resident experience. Key responsibilities include marketing, building maintenance, tenancy administration, and providing outstanding customer service. The role involves conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve leasing targets. The Leasing Associate manages resident interactions, processes contracts and payments, supports community events, and assists with move-in and move-out procedures. They maintain strong relationships with contractors, suppliers, and third parties to ensure seamless service delivery. Additional duties include inspecting the community and leasing materials, responding to online and email enquiries, screening visitors, handling customer queries and complaints, and completing health and safety compliance activities. Administrative tasks such as logging maintenance requests, filing, and managing resident parcels are also part of the role. The Leasing Associate works collaboratively within a team to exceed resident expectations and uphold high standards of service and community presentation.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is required. Proven customer service skills and the ability to meet and exceed sales targets are essential.

About you
- Good level of general education
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience or proficiency in property operations software (training provided)
- Excellent customer service and communication skills
- Ability to influence, adapt quickly, and stay motivated by achieving targets
- Strong organisational skills with the ability to multitask and prioritise while maintaining accuracy
- Culturally aware with adaptable relationship building, communication, and negotiation skills
- Approachable team player with a proactive, can-do attitude
- Ability to act autonomously and make decisions when required
- Skilled in using online tools for research and information presentation
- High attention to detail in personal presentation
- Fluent in English, both verbal and written

Qualifications
No specific qualifications are stated as mandatory; however, relevant experience and skills as outlined above are required.