Location
Fizzy Stepney Green, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate is responsible for delivering all daily operational duties to create an exceptional 24/7 Resident experience. Key responsibilities include marketing, building maintenance, tenancy administration, and providing outstanding customer service. This role involves conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve targeted leasing numbers. The Leasing Associate manages community standards by inspecting units and leasing materials, supports resident events, assists with move-in and move-out processes, and maintains strong relationships with contractors, suppliers, and third parties to ensure seamless service delivery. Additional duties include responding to online and email enquiries, screening visitors, handling customer queries and complaints in line with company procedures, completing health and safety compliance activities, and performing administrative tasks such as logging maintenance requests and managing resident parcels.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is required. Proven customer service skills and the ability to meet and exceed sales targets are essential.

About you
- Good level of general education
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience or proficiency in property operations software (training provided)
- Excellent customer service and communication skills
- Ability to influence, adapt quickly, and stay motivated
- Strong organisational skills with the ability to multitask and prioritise accurately
- Culturally aware with adaptable relationship building and negotiation skills
- Team player who is approachable and welcoming
- Proactive with a can-do attitude and able to act autonomously
- Skilled in using online tools for research and information presentation
- High attention to detail in personal presentation
- Fluent English verbal and written communication skills

Qualifications
No formal qualifications specified; emphasis is on relevant experience, skills, and attitude.