Location
Heathrow Airport, Terminal 5, Hounslow

Hours
Full Time - 37.5 hours per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It is important to live within a commutable distance from the airport if relying on public transport, considering the start and finish times. Free car parking is provided for those who drive.

Salary
£14.00 per hour

About the Role
As a Lounge Host at the British Airways Lounges, you will be the face of our bespoke operation, delivering professional, 5-star hospitality catering and ensuring a positive customer experience at all times. You will greet customers warmly, create a welcoming atmosphere, take orders accurately, and serve food and beverages promptly with great attention to detail.
You will handle customer complaints professionally and courteously, maintain cleanliness and tidiness of the lounge, including clearing, sweeping, mopping, and sanitising tables and service areas regularly.
Additional responsibilities include monitoring and restocking supplies, assisting with inventory checks, fostering a positive team environment, and adhering to COSHH regulations and dress code policies.
Strict compliance with food safety and hygiene regulations is essential to maintain a safe and clean environment.
As this role is based at Heathrow Airport, mandatory pre-employment checks are required, including 5 years of verifiable employment history, a UK DBS check, and if applicable, an overseas Police Clearance Certificate.

Benefits
28 days holiday including bank holidays
Birthday holiday
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary Carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays & cinema
Wellbeing hub
Employee assistance programme
Cycle to work scheme

About BaxterStorey
With almost 20 years of experience, BaxterStorey creates beautiful spaces, exciting menus, and friendly teams across diverse locations. We invest heavily in training and development, offering over 500 courses including NVQ qualifications and our award-winning Chef Academy. We provide endless opportunities to progress your career in hospitality, no matter your age or stage.
Our values include being visionary, wholeheartedly positive, creatively collaborative, and forever conscious, reflecting our commitment to excellence, teamwork, and sustainability.
We are proud to be an inclusive employer, welcoming candidates from all backgrounds and committed to equity, diversity, and inclusion.

Experience
Previous experience in a similar customer service role is preferred, ideally within a café, hotel, or restaurant setting.

About you
Friendly and approachable with a genuine desire to provide exceptional customer service.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Ability to work well under pressure and handle customer complaints effectively.

Qualifications
No formal qualifications are explicitly required, but experience in hospitality or customer service is advantageous.
Willingness to undergo mandatory pre-employment checks including DBS and employment history verification.