Location
London

Hours
Full Time

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London, including specialist care in cancer, renal, orthopaedics, respiratory and cardiovascular services. The Trust includes five renowned hospitals and community services, with a strong reputation for clinical excellence, teaching, and research.

An exciting fixed-term opportunity is available within the Paediatric Inherited Metabolic Disease service, part of the Children's Medicine and Neonatology Directorate. We are seeking an enthusiastic, skilled, and motivated Medical Secretary to provide maternity leave cover. This full-time role will be the primary administrative support for the service, involving a variety of medical secretarial and administrative duties.

The successful candidate will be the first point of contact for patients and service users, delivering a high-quality, efficient administrative service. Responsibilities include processing referrals, editing clinic letters, managing day-to-day queries, and liaising closely with clinical and management teams to ensure timely communication and appointment scheduling. The role supports six consultants and multiple allied health professionals, ensuring smooth delivery of clinical care through effective secretarial support.

Guy’s and St Thomas’ is committed to delivering the best patient experience and maintaining high standards of care. We value our diverse workforce and support flexible working arrangements to promote a healthy work-life balance.

Experience
- Proven substantial experience in an administrative role within a large, multi-disciplinary, complex team
- Ability to manage a range of issues independently and efficiently
- Experience in customer service or dealing with external clients or patients
- Desirable: Knowledge of medical terminology, experience of minute taking, calendar organisation, and working in a busy NHS clinical environment

About you
- Helpful, enthusiastic, and flexible with a strong commitment to quality administration
- Attention to detail and dedication to completing tasks to a high standard
- Ability to learn new tasks quickly and work independently and efficiently
- Excellent written and verbal communication skills with a courteous telephone manner
- Strong organisational skills with the ability to prioritise workload methodically and accurately
- Proficient in Microsoft Office suite, Epic, and other clinical systems
- Reliable, motivated, and able to work with minimal supervision
- Understanding of confidentiality and its application in the workplace

Qualifications
- Essential: Good general education with English and Maths to GCSE standard or equivalent
- Desirable: Secretarial or customer service qualification such as RSA 3 or NVQ 3 or equivalent, evidence of further formal training, and significant hospital administration experience