Location
London and South East

Hours
37.5 hours per week, Monday to Friday, 9am - 5pm

Salary
£34,000 per annum

About the Role
We are looking for a confident Office Manager with a passion for delivering outstanding care. You will make a positive difference to the lives of the people in our care at Cygnet Hospital Harrow, which provides a recovery-focused service treating a wide range of mental health problems. The hospital also offers specialist diagnostic, assessment, and inpatient services for individuals with mental health needs and dual diagnosis of autism spectrum disorder.

Your main responsibility will be to provide managerial and administrative support by managing the day-to-day functions of the administrative services. You will line manage and supervise admin roles including Reception, Medical Secretaries/Ward Administrators, and Accounts Administrator.

Main duties include:
- Overseeing the Administrators within the Hospital
- Deputising for the General Manager as required
- Covering administration roles as necessary
- Collating the On-call rota/s
- Monitoring staff performance in accordance with Cygnet’s policies and procedures
- Preparing agendas for Head of Department meetings, attending and taking minutes
- Developing, implementing, and reviewing local and Cygnet’s procedures
- Ensuring adequate cover for periods of leave within the administration department
- Assisting in business development and marketing activities
- Investigating performance and conduct issues according to company policy
- Overseeing stationary supplies
- Minute taking for complex meetings
- Working on own initiative and meeting deadlines
- Reporting primarily to the General Manager, with some accountabilities to the Hospital Manager and Clinical Manager
- Using a range of software including email, spreadsheets, and databases
- Promoting staff development and training
- Ensuring meeting and training rooms are set up according to conference requests
- Assisting in the finance function of the Hospital

Why Cygnet?
We offer opportunities for further learning through an excellent apprenticeship scheme, expert supervision and support, an employee referral scheme, free health cash plan, enhanced maternity pay, 24-hour free GP support line, free life assurance cover, free eye tests, car lease discounts, discounted gym membership, free mortgage broker and insurance cover, pension scheme, employee NHS discount savings, “Cycle to Work” scheme, and the Smart Health Toolkit providing fitness programmes, nutrition consultation, and health checks.

Experience
Proven experience in office management or a similar administrative role is highly desirable.

About you
- Flexible, organised, and able to prioritise workloads effectively
- Calm under pressure and able to work on your own initiative
- Strong written and verbal communication skills with an eye for detail
- Excellent interpersonal skills
- Highly proficient in Microsoft Excel, Word, Outlook, PowerPoint, Access, Windows, and internet use

Qualifications
Relevant qualifications are advantageous but not explicitly stated; a passion for delivering outstanding care and strong administrative skills are essential.