Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for an organised and proactive individual to join the Surgery Clinical Outcomes Team. We are looking for someone who has excellent time management skills and the ability to adapt to sudden unexpected demands. Ideally, this person should be aware of the purpose of clinical outcomes and have experience working with consultants, nurses, and other staff within a multidisciplinary team. The ideal candidate should have experience using Microsoft Excel, have good analytical skills and be an effective communicator. Candidates invited for interview will be asked to complete a simple Microsoft Excel test. The excel test will help us understand your level of proficiency in using the platform. In your supporting statement, please tell us about your relevant skills and experience that are applicable to this role. Main duties of the job The post holder will be responsible for providing efficient, high-quality data entry and clerical support to the clinical outcomes team for the Surgery Directorate under the supervision of the Outcomes Team Manager. Working for our organisation The Surgery Directorate provides a wide range of adult trauma and elective services in the specialties of Plastic Surgery, Trauma and Orthopaedics: Trauma and Orthopaedics Our department is rapidly growing into one of London’s largest Orthopaedic services. We have specialist interests in: Hip and knee replacements and revisions Anterior cruciate ligament reconstructions (ACL) Knee arthroscopies Complex spinal surgery Complex foot and ankle surgery, including ankle replacements Upper limb surgery, including shoulder replacements, elbow replacements and hand surgery Surgery for young adult hip disorders and complex foot and ankle surgery Full trauma services at St Thomas’ Hospital Plastic Surgery We are one of the largest plastic surgery departments in the UK, working closely with the major trauma center at King’s College Hospital. Our service covers: General plastic surgery Hand trauma and soft tissue injuries Lower limb trauma Hand surgery Reconstruction following skin, breast, head and neck and perineal cancers Ear reconstruction Epidermolysis bullosa Facial reanimation Trauma Paediatric plastic surgery Treatment as an inpatient or day case. Detailed job description and main responsibilities Support the collection, validation and submission of data to national registries and national audit programmes, such as the National Joint Registry, British Spine Registry and the Breast and Cosmetic Implant Registry etc. Ensure that national data entry deadlines are met promptly. Liaise with patients to encourage them to participate in completing outcome measure forms. Liaise with consultant surgeons regarding completing relevant data collection forms with missing information. Assist the department in other data requests or collection of information, such as local audits. Locate, collect and book patient notes in and out of the department as required. Complete general clerical duties such as scanning, filing, collection and opening of mail. Assist in providing cover for other staff in the directorate to ensure continuity of service. Deal with enquiries from patients, staff and visitors courteously, efficiently and tactfully, referring to appropriate staff when necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and assist the team's functioning. Person specification Qualification Essential criteria Good general education with English and Maths to GCSE standard or equivalen NVQ Level 3 in Business Administration or equivalent qualification, or comparable experience in a relevant field. Desirable criteria Mathematics or IT related Degree or equivalent qualification Experience Essential criteria Previous data entry experience Experience in business administration, evidencing an understanding of functions necessary for delivering effective administrative support. Previous experience in engaging with customers or patients, demonstrating the ability to foster meaningful interactions and participation Desirable criteria Previous experience carrying out clinical audits Previous experience working with Patient Reported Outcome Measures (PROMs) Experience working directly with healthcare professionals and coordinating with multiple teams to gather necessary data Skills Essential criteria Able to generate reports and extract information from databases and spreadsheets Confidence in making decisions when dealing with competing priorities Excellent organisational skills and attention to detail Able to demonstrate excellent written English including grammar, punctuation and structuring written text Ability to handle confidential and sensitive information appropriately Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Desirable criteria Experience using other software systems and applications Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Crystal Jackson Job title Clinical Outcomes Manager Email address [email protected] Telephone number 07825 196132 Additional information For further information on this post please contact Crystal Jackson using the contact details provided.