Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high quality teaching, research, and a commitment to patient-centred care. The Patient Access Coordinator will be the first point of contact for patients and service users, possessing in-depth knowledge of outpatient and inpatient scheduling procedures within their speciality. This role involves close liaison with clinical and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathways. The post holder will rotate within the team to provide clinic reception cover, scheduling functions, general administrative support, and telephone cover, ensuring patients always speak to knowledgeable staff and clinical teams are supported effectively.

The role is based within the SAMS directorate, which includes specialties such as Pain Management, Rheumatology, Neurology, Diabetes, and Endocrinology. The directorate focuses on managing long-term conditions, supporting early diagnosis, and delivering innovative treatments with a patient-centred approach.

Main Duties
Provide high quality administrative support including typing, reception duties, customer service, maintaining databases, booking appointments and meeting rooms, filing, requesting scans and GP logs, and general departmental support. The post holder will often be the first point of contact for the department and must communicate professionally and courteously. Additional responsibilities include supporting meetings through preparation and minute-taking, assisting with projects, providing leadership and supervision to junior administrators, maintaining departmental databases, and ensuring excellent customer care to all service users. The role may also involve deputising for the Team Lead and undertaking any other reasonable duties to ensure smooth service operation.

Experience
- Experience working in a customer-focused environment, demonstrating the ability to handle difficult customers and challenging situations
- Experience working both autonomously and as part of a team
- Experience in an administrative role within the NHS

About you
- Excellent organisational skills with the ability to manage and prioritise workload efficiently and accurately to meet tight deadlines
- Understanding of equal opportunities and confidentiality, with the ability to apply and maintain these principles in the workplace
- Excellent communication skills, able to relate to diverse professional staff and the public, communicate clearly in writing, face-to-face and on the phone, convey sensitive information appropriately, and provide non-clinical advice to patients tactfully
- Proficient IT skills, including experience with Microsoft Word, Excel, and Outlook

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent (essential)
- Degree or equivalent (desirable)
- Customer service qualification or training (desirable)
- Knowledge of medical terminology (desirable)
- Knowledge of key waiting times targets including 18 weeks and national targets (desirable)
- Knowledge of Trust hospital systems such as EPIC (desirable)