Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care nationally. The Royal Brompton and Harefield hospitals, part of the Trust, form the largest specialist heart and lung centre in the UK and one of the largest in Europe, with a rich history of pioneering medical innovations.

The Patient Pathway Coordinator role is an exciting opportunity to join the Lung and Heart Day Unit at Royal Brompton Hospital. The post holder will lead on tracking patient pathways, working closely with multidisciplinary clinical and managerial teams to ensure timely treatment and achievement of national targets. This role demands a patient-centred approach and high standards of professional and administrative support across a range of Trust-wide specialties.

The Trust prides itself on clinical excellence, research, and delivering outstanding patient care, with a commitment to staff development and flexible working arrangements to support a healthy work-life balance.

Experience
- Significant proven experience delivering high standards in a fast-paced, high volume customer care environment
- Knowledge of NHS targets
- Proven administrative experience
- Ability to work independently and efficiently
- Desirable: Experience within NHS administration, supervising staff, waiting list management, and ability to use own initiative

About you
- Excellent interpersonal skills with ability to liaise effectively with multidisciplinary teams
- Ability to work autonomously and as part of a team
- Skilled in handling difficult service users and challenging situations
- Strong organisational and time management skills to meet deadlines
- Flexible, positive ‘can do’ attitude with ability to adapt to changing demands
- Ability to work with confidential information discreetly
- Excellent communication skills face to face, in writing and on the telephone
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel)
- Ability to prepare and present reports clearly
- Desirable: Knowledge of medical terminology and understanding of peer review and governance processes

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of formal further training and significant hospital administration experience
- Desirable: IT qualification such as European Computer Driving Licence (ECDL) and customer services qualification