Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes five major hospitals and community services, delivering clinical excellence, research, and innovation. The Cardiac Surgery department is recognised as a world leader in innovative heart treatments and offers comprehensive inpatient and outpatient services.

An exciting opportunity has arisen to join the Cardiac Surgery department as a Patient Access Coordinator. You will be a key member of the Patient Access Team responsible for booking outpatient clinics in line with the Trust’s 18-week pathway policy, managing email and telephone queries from patients and colleagues, and working closely with a large clinical team to ensure the best possible patient experience. This role requires enthusiasm, patient focus, and good knowledge of Trust IT systems. You will contribute significantly to the smooth running of outpatient pathways, processing referrals, booking appointments, and supporting a diverse patient population.

The Trust is committed to providing high quality, safe, and efficient care, supported by a motivated and engaged workforce. Flexible working arrangements are encouraged to support a healthy work-life balance and meet service needs.

Experience
- Proven experience in an administrative role
- Experience working in a customer-focused environment
- Experience working effectively within a team
- Desirable: Experience in an NHS administrative role
- Desirable: Knowledge of medical terminology

About you
- Enthusiastic and patient-focused individual
- Good verbal, written, and numerical skills
- Ability to work independently and as part of a team
- Familiarity with Trust hospital systems such as PIMS is desirable

Qualifications
- Essential: GCSEs or equivalent including Maths and English
- Desirable: IT qualification or training such as European Computer Driving Licence (ECDL)