Location
Ladbroke Grove

Hours
Full Time (hours not specified)

Salary
£31,000 per annum

About the Role
As a Planning Support Officer at Peabody, you will play a vital role in supporting planners, supervisors and operational teams to ensure the smooth delivery of a customer-focused responsive repairs service. Your responsibilities will include coordinating a variety of administrative and scheduling tasks, maintaining clear communication between teams and residents, and helping to ensure repairs progress efficiently from start to finish. This role requires strong organisation, attention to detail and a customer-focused approach to contribute directly to excellent property services for our residents.

Key duties include liaising with operatives and supervisors to arrange and update appointments, toolbox talks and training sessions; managing supervisors’ diaries and schedules; monitoring material orders by liaising with suppliers and updating systems; supporting the Complaints Team with issue resolution and tracking outcomes; responding professionally to enquiries from residents, external agencies and internal teams; keeping residents informed throughout their repair journey and managing expectations; analysing customer satisfaction feedback and contacting residents as needed; providing administrative support to PGM Operational Management and maintaining essential records; helping maintain performance metrics and KPIs; and supporting wider Property Services areas including responsive repairs, voids, damp & mould, aids & adaptations and planned maintenance.

This is a varied and fast-paced administrative role requiring accuracy, strong communication skills and excellent organisation. You will support multiple teams and must be confident managing changing priorities while maintaining high standards.

Experience
- Experience working in a busy administrative or scheduling role, ideally within repairs or maintenance.
- Strong customer service skills and confidence communicating with the public.
- Proven ability to manage multiple priorities in a fast-paced environment.

About you
- Accountable, responsible and motivated to deliver the right outcomes.
- A problem solver who can work well under pressure.
- A customer service champion with a resident-focused approach.
- Strong communicator and effective team player.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- High level of attention to detail and ability to handle confidential information professionally.
- Ability to work independently and collaboratively.
- Problem-solving ability and confidence supporting cases through to resolution.
- Flexibility to support occasional out-of-hours work when required.

Qualifications
- No specific qualifications required; relevant experience and skills are essential.