Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes renowned hospitals such as Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, and community services in Lambeth and Southwark. It is part of King’s Health Partners, an academic health sciences centre, and is known for clinical excellence, research, and teaching.

The PP Reservations Co-Ordinator will provide high quality administrative support to the Reservations Department, ensuring the smooth day-to-day running of the Trust’s Private Patients Units, including Howard Ward and Westminster Bridge Consulting Rooms. The role involves supporting Trust Consultants, secretaries, private patients, the Private Patients Management team, and external organisations such as Private Medical Insurers and London Embassies and Health Offices. This position requires handling highly complex and sensitive information with confidentiality and professionalism.

The post holder will also provide support to ongoing and fixed term projects within the department, ensure smooth office operations, and maintain effective internal and external liaison. The role requires interaction with multidisciplinary teams in busy office and clinic environments, often making appropriate judgements under minimal supervision. Additionally, the post holder will provide short and long-term cover for other members of the reservations and outpatient teams during absences.

This role supports the Trust’s clinical services by actively promoting its specialties and Consultants to increase the contribution of Private Patient Services to NHS services.

Experience
- Knowledge of private healthcare pathways, including self-pay and insured patient processes.
- Previous experience within a complex healthcare environment such as the NHS.
- Experience working in a customer service setting is desirable.
- Previous experience using EPIC, PiMS, Compucare, or other Patient Administration Systems is desirable.

About you
- Ability to work as part of a team as well as independently using own initiative.
- Ability to work methodically in a busy environment and meet deadlines.
- Confidence in handling difficult conversations with patients or external stakeholders.

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent.
- Evidence of equivalent experience, such as administrative roles with substantial previous experience.
- Some evidence of professional development is desirable.