Location
Bromley Civic Centre and community locations across the London Borough of Bromley

Hours
Permanent, Part Time, 28 hours per week, Monday to Friday, 9.00am to 5.00pm

Salary
£30,463 Pro rata per annum

About the Role
The London Borough of Bromley is seeking a motivated and enthusiastic Quality Assurance Officer to join our Quality and Provider Relations Team within Adult Social Care. This is an exciting opportunity to play a key role in ensuring that some of our most vulnerable residents receive safe, effective and high-quality care. Working closely with commissioned providers, people who use services, carers and professionals, you will help monitor standards, identify areas for improvement and contribute to maintaining a strong and responsive provider market.

As part of the team, you will undertake quality monitoring visits to people receiving care in their own homes and extra care housing. You will gather feedback, review service delivery, identify concerns and support the Council's work in promoting high standards of care across Bromley.

You will:
- Conduct quality monitoring visits across a range of adult social care services.
- Engage directly with people receiving care, their families and carers to understand their experiences.
- Analyse information from visits to identify themes and areas for improvement.
- Support the investigation and escalation of provider concerns where quality or safety issues are identified.
- Work alongside colleagues, health partners and providers to promote continuous improvement.
- Contribute to reports, quality assurance activity and contract monitoring processes.
- Help ensure providers meet Care Act, CQC and Council quality standards.

This is a varied role that combines community-based work, relationship management, quality assurance and analytical skills.

At Bromley, we are committed to supporting our staff to thrive and develop. We offer flexible and hybrid working arrangements, generous annual leave entitlement, Local Government Pension Scheme, ongoing learning and development opportunities, employee wellbeing support and a supportive team environment with opportunities to contribute to service improvement and innovation.

If you are passionate about improving outcomes for adults who use care services and want to make a meaningful contribution to quality assurance and provider oversight, we would love to hear from you.

Experience
Experience of working with older people, vulnerable adults or within health and social care services.

About you
Excellent communication and interpersonal skills with the ability to build positive relationships with a wide range of people.
Confident in gathering information, conducting visits and producing clear written reports.
Ability to analyse information and identify potential risks, concerns or emerging trends.
Good IT skills, including Microsoft Office applications.
Understanding of safeguarding, confidentiality and person-centred practice.
Knowledge of the Care Act 2014 and the standards expected of regulated care services.
Organised, proactive and able to manage competing priorities effectively.

Qualifications
Not explicitly stated, but knowledge of relevant legislation and standards is required.