Location
Bromley Civic Centre / Hybrid Working

Hours
Full-Time (36 hours per week)

Salary
£37,262 - £46,952 per annum

About the Role
Are you passionate about preventing homelessness and making a real difference to residents’ lives? We are seeking an ambitious, innovative and customer-focused Triage & Prevention Officer to join our front-line homelessness prevention and housing options service. This is an exciting opportunity to be part of a high-performing team delivering early intervention, prevention, and housing options. You will play a key role in shaping service delivery, driving continuous performance improvement, and ensuring residents receive timely, effective support to prevent homelessness and secure sustainable housing solutions.

Working closely with senior managers, partners, and stakeholders, you will help deliver the Council’s homelessness and rough sleeper strategy and wider transformation programme, ensuring excellent outcomes for residents and value for money for the Council.

We are committed to equal opportunities in employment and service delivery and are a disability confident employer. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners. Our generous package includes competitive pay, a career average pension scheme, flexible working practices, and access to the Bromley employee benefits scheme including Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex, and a wide range of local and national discounts.

Experience
Experience in homelessness prevention, housing options, or a related customer-focused service is desirable. Demonstrated ability to work effectively within a multi-agency environment and deliver high-quality outcomes is essential.

About you
You will be ambitious, innovative, and customer-focused with strong communication and interpersonal skills. You should be able to work collaboratively with senior managers, partners, and stakeholders to deliver strategic objectives. A commitment to equality, diversity, and inclusion is important, as is the ability to work flexibly and adapt to changing priorities.

Qualifications
Relevant qualifications in housing, social care, or a related field are desirable but not essential. A willingness to engage in continuous professional development and training is expected.