Location
40 Blackfriars Rd, London

Hours
Night shifts with a smaller team; confidence and ability to work independently are essential.

Salary
Competitive salary

About the Role
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Manage the arrival and departure processes for all guests, ensuring all standard operating procedures are followed. Handle in-house guests’ requests and record all feedback according to procedures. Ensure the accuracy of guest billing, financial transactions, and the Reception float. Maintain accurate data in all systems and provide necessary daily reports for all departments. Complete night reception tasks correctly and accurately in line with standard operating procedures. Quote guests the correct rates as per the selling strategy and website. Answer all telephone calls promptly and efficiently. Monitor guests and their property to minimize security alerts. Report maintenance issues to the appropriate department and verify completion. Maintain the integrity and cleanliness of public and back-of-house areas, correcting deficiencies immediately. Collaborate with hotel teams and outsourced partners to ensure guest satisfaction. Keep the Reception desk clean, tidy, and presentable at all times. Participate as a member of the hotel’s crisis and fire teams.

Benefits
28 days holiday (including bank holidays), pension, eligibility for company discretionary bonus scheme, and life insurance. Health cash plan for physical and mental wellbeing support. Confidential mental health hotline and network of mental health first aiders. Retail and hospitality perks through partners. Free night at The Hoxton and a meal for two upon starting. Meals provided during shifts. Excellent discounts across the Ennismore family for employees and their families. Annual free night at The Hoxton and additional rewards at milestones. Opportunities for career progression within a global family of brands. Training academies and development programs. Extra time off to volunteer with partner charities. Regular team events including bi-annual parties. Enhanced family leave. Annual diversity and inclusion events fostering learning and positive impact.

Experience
Previous hotel or similar experience is advantageous but not essential; eagerness to learn is valued.

About you
Positive attitude with a passion for hospitality and creating memorable experiences for guests and colleagues. Able to remain calm and helpful under pressure. Confident working independently, especially during night shifts with a smaller team. Open-minded, willing to try new approaches and contribute to a supportive, fun team environment. Not afraid to get involved and help get things done.

Qualifications
Attitude is key; no specific qualifications required. A willingness to learn and grow within the role is essential.