Location
Croydon, London and surrounding South East London areas

Hours
Full Time with flexible working hours to support a 24/7 operation including weekend working and on-call cover (1 in 4 Saturdays, 1 in 4 weeks on call included within salary)

Salary
£55,988 per annum
Up to 4% discretionary bonus scheme, subject to achievement of targets
Overtime paid at time and a half
Full door-to-door pay

About the Role
Are you a Senior Refrigeration Engineer ready to step up into a Managing Engineer role? Or are you an experienced Managing Engineer looking to join a strong and stable company within the Supermarket FM sector? This role offers the opportunity to lead a team of Refrigeration Engineers, ensuring planned and reactive maintenance tasks are completed on time and within budget. You will manage the call-out rota to guarantee safe and adequate cover at all times.

Your responsibilities will include supervising and supporting your team daily, providing technical guidance and training, managing staffing and on-call rotas, and assisting with HR processes such as disciplinary actions, performance reviews, and absence management. You will also provide technical support for major operational issues, help deliver high quality planned preventative maintenance, and work closely with the Area Support Manager on health and safety compliance and budget management.

This role requires excellent communication skills, the ability to work autonomously under pressure, and a customer service-driven approach within a people-focused environment. You will represent the business at client and manager meetings within your region.

Arcus FM is committed to individual development, offering industry-leading learning and development opportunities through our National Training Academy, with significant investment in safety and technical training to support your ongoing professional growth.

Experience
Minimum 5 years post-qualification experience working on a mobile basis in refrigeration engineering within an FM environment, specifically with supermarket refrigeration systems.
Demonstrable management or supervisory experience is desirable.
Experience working in a pressurised environment, managing engineers and liaising with store teams and the public.

About you
Excellent communication skills with the ability to influence and use diplomacy with clients and colleagues.
Capable of prioritising a complex and demanding workload.
Customer service driven and able to work autonomously.
Flexible with working hours to support 24/7 operations including weekends and on-call duties.

Qualifications
City & Guilds qualified in Refrigeration (or equivalent), including F-Gas certification.
18th Edition qualification is desirable but not essential.
Full UK driving licence is essential.