Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of everything we do. The Remediation POD Project Manager, also known as the Deployment Strategist, is the operational lead responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements. Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live. When not actively staffed on an engagement, you will contribute to playbook development, product accelerators, and portfolio health assessments.

Key Responsibilities
Scope & Planning: Facilitate scope alignment sessions with customers, SI partners, and internal stakeholders to establish shared understanding of remediation scope. Drive scope compression to out-of-the-box capabilities where appropriate to reduce delivery risk and accelerate timelines.
Delivery Oversight & Governance: Monitor progress against remediation plans and provide regular status updates. Serve as the primary voice of the POD in daily and weekly meetings, reporting on POD health, milestones, and blockers. Make escalation decisions and surface risks proactively.
Go-Live & Handoff: Coordinate handoff documentation and structured transition of stabilized accounts to BAU delivery teams or Customer Success. Ensure exit criteria are met before disengaging the POD.
Bench Activities: Support scoping and development of remediation plans for upcoming engagements. Contribute to playbooks, scope templates, and POD deployment frameworks. Document lessons learned and case studies for AI-based delivery accelerators and resource libraries. Participate in customer and partner interviews as part of quarterly health assessments and support account scoring.

About Salesforce
At Salesforce, ambition meets action and innovation is a way of life. We are committed to creating an inclusive workplace that values equality and diversity. Our benefits and resources support you to find balance and be your best, while our AI agents accelerate your impact so you can deliver amazing experiences customers love. Join us to shape the future of AI and redefine what’s possible.

Experience
8+ years in delivery, program management, or consulting with direct experience running at-risk or remediation engagements. Strong stakeholder and escalation management skills with comfort working directly with SI partners and customer executives.

About You
Proactive and skilled in managing complex projects and cross-functional teams. Able to drive alignment and decision-making in high-pressure environments. Passionate about innovation and continuous improvement.

Qualifications
PM/Agile certifications such as PMP, CSM, or SAFe are highly desirable. Prior Salesforce or Life Sciences delivery experience is a plus.