Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. We are seeking Trailblazers passionate about advancing business and the world through AI, driving innovation, and embodying Salesforce's core values. Join us to level-up your career at the forefront of workforce transformation in the agentic era. Agentforce is the future of AI, and you are the future of Salesforce.

The AFLS Technical Architect (Product SME) leads the technical assessment of account product configurations, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and out-of-the-box (OOTB) capability gaps. This role focuses on aligning product capabilities with customer use cases and ensuring technical stabilization and successful go-live validation.

Key Responsibilities:
- Lead technical assessment of current product configuration against intended use cases and identify gaps between design and OOTB capabilities
- Conduct technical feasibility assessments and establish architectural guardrails based on AFLS4CE best practices
- Advise on scope compression to align solutions with OOTB capabilities and reduce custom development risk
- Surface product-specific blockers and provide technical status updates during daily triage meetings
- Perform hands-on technical stabilization and reconfiguration of AFLS4CE components
- Conduct root cause analysis of configuration failures and document findings
- Provide OOTB configuration guidance and coach SI partners and delivery teams on correct implementation patterns
- Conduct code reviews on AFLS-specific customizations and resolve deviations from product standards
- Validate go-live acceptance criteria against AFLS product standards and resolve critical technical defects
- Document resolutions, configuration decisions, and known issues for handoff to BAU teams and resource libraries
- Validate performance and behavior of agentic capabilities embedded in CRM
- Support triage and scoping for incoming high-risk accounts and provide risk assessments
- Maintain AFLS standard implementation blueprints, code packages, and quick-start guides
- Contribute to product feedback registers documenting feature gaps, bugs, and mobile sync issues
- Support partner enablement sessions and certification curriculum as a product configuration expert
- Participate in quarterly health assessments to diagnose configuration challenges and knowledge gaps

Experience
- 10+ years architecting or implementing enterprise Salesforce solutions including hands-on configuration and code review
- Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite
- Strong root-cause analysis skills and experience stabilizing at-risk technical implementations
- Salesforce Certified Administrator required

About you
- Proven ability to lead technical assessments and remediation efforts
- Experience coaching SI partners on OOTB implementation patterns
- Familiarity with agentic/AI capability validation within CRM
- Strong communication skills and ability to collaborate across teams

Qualifications
- Salesforce Certified Administrator (required)
- Salesforce Certified Technical Architect (CTA) or Application Architect credential (preferred)