Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. Join us as a Senior Solution Architect in the Remediation Pod, focusing on Agentforce Life Sciences for Customer Engagement (AFLS4CE). You will lead technical assessments of account product configurations, identify root causes of delivery failures, and drive hands-on remediation of configuration gaps and feature misuse. This role requires deep product expertise and a strong focus on aligning solutions with out-of-the-box capabilities to reduce custom development risk.

Your responsibilities include leading technical feasibility assessments, advising on architectural guardrails, conducting hands-on technical stabilization and reconfiguration, performing root cause analysis, and validating go-live acceptance criteria. You will also document resolutions and configuration decisions, support triage and scoping for high-risk accounts, contribute to product feedback, and assist partner enablement as a product configuration expert.

At Salesforce, you will be part of a team that is shaping the future of AI-driven customer engagement and workforce transformation. We value innovation, inclusion, and the power of AI to accelerate impact and deliver exceptional customer experiences.

Experience
10+ years architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review experience. Deep expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite. Strong root-cause analysis skills and experience stabilizing at-risk technical implementations.

About you
Detail-oriented and proactive with the ability to lead technical assessments and remediation efforts. Skilled in coaching SI partners on out-of-the-box implementation patterns and familiar with agentic/AI capability validation within CRM environments. Collaborative and committed to delivering high-quality solutions aligned with best practices.

Qualifications
Salesforce Certified Administrator required. Salesforce Certified Technical Architect (CTA) or Application Architect credential is highly desirable.