Location
Samsonite Store, Westfield Shopping Center, Unit 1208, London W12 7HT

Hours
Part Time - 8 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction. Key responsibilities include identifying customer travel needs and recommending Samsonite products that best suit their lifestyle, providing accurate product information including features, warranties, and after-sales services, and applying the Smiles Selling Standards to ensure excellent customer engagement. You will build customer loyalty through personalized service and deliver inspiring service that reflects Samsonite’s commitment to excellence.

In addition, you will support store performance by staying informed of communications, understanding budgets, targets, and KPIs, and sharing insights that contribute to retail success. You will manage stock by ensuring accurate pricing, premium product presentation, following stock control procedures, and minimizing losses. Operational duties include adhering to company policies such as cash handling and health & safety, completing paperwork accurately and on time, maintaining store cleanliness, and supporting environmental policies aligned with Green Mark. You will also maintain visual merchandising and window displays to Samsonite’s global standards, stay updated on promotions and marketing campaigns, communicate clearly with customers and team members, and act as a brand ambassador. You will report directly to the Store Manager and perform other duties as requested to maintain the store’s high standards.

Experience
Previous retail experience, preferably in premium or travel goods, is desirable. Experience working under pressure and a sales-oriented mindset are important.

About you
Passion for travel and brand sensibility, flexibility, and adaptability are essential. You must be able to stand, bend, lift up to 15kg, and use ladders. Strong communication skills and a commitment to delivering excellent customer service are required.

Qualifications
Computer literacy is required. Ability to work effectively within a team and follow Samsonite’s operational policies and standards is expected.