Location
TUMI Regent Street Store, 128-130 Regent St., London W1B 5SE

Hours
16 hours per week

Salary
Negotiable

About the Role
As part of our Retail Team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as you increase sales, meet KPIs, build client awareness, provide world-class service, and grow the brand.

In an exclusive atmosphere, you will introduce customers to the extensive TUMI collection and provide expert advice. Your excellent customer service, combined with sales skills and empathy for the traveling customer, will lead you to success. You will conscientiously handle cash register operations and billing. With skill and attention to detail, you will ensure that our high-quality products are presented attractively according to specified guidelines. You will also enthusiastically support internal events and promotions.

Key responsibilities include offering professional advice and demonstrations of TUMI products to ensure a friendly shopping experience, maximizing sales through detailed product knowledge and add-on sales, handling customer enquiries and complaints tactfully, processing transactions efficiently, maintaining stock and merchandising standards, ensuring security and housekeeping within the store, and carrying out administrative duties as directed by management.

Attendance punctuality and adherence to company policies, maintaining a well-groomed professional appearance, and ensuring health and safety standards are also essential aspects of this role.

Experience
Initial professional experience in retail is desirable, preferably within the premium sector. Previous retail experience and ability to work under pressure are important.

About you
You have a passion for selling premium products and enthusiasm for our brand. You possess a pleasant and open sales personality, a well-groomed and professional appearance, and good command of English. Additional language skills are an advantage. You are a team player, motivator, and target-driven with brand sensibility.

Qualifications
Computer literacy including Microsoft Office (Outlook, Word, Excel) is required. Physical ability to stand constantly, bend, and frequently lift luggage up to 15 kilos is necessary. Flexibility and willingness to attend training courses as directed are expected.