Location
TUMI Regent Street Store, 128-130, Regent St., London W1B 5SE

Hours
16 hours per week

Salary
Negotiable

About the Role
As part of our Retail Team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as sales, KPIs, client awareness, and brand growth increase.

In an exclusive atmosphere, you will introduce customers to the extensive TUMI collection and provide expert advice. Your excellent customer service, combined with sales skills and empathy for the traveling customer, will lead you to success. You will handle cash register operations and billing conscientiously. With skill and attention to detail, you will ensure that our high-quality products are presented invitingly and according to specified guidelines. You will also enthusiastically support internal events and promotions.

Main responsibilities include delivering professional customer service and sales advice, maximizing sales through detailed product knowledge, maintaining store merchandising and stockroom order, handling security and housekeeping duties, managing telephone enquiries, and adhering to company policies on attendance, appearance, and health & safety.

The role requires punctuality, professionalism, and a commitment to upholding the high standards of the TUMI brand.

Experience
Initial professional experience in retail is desirable, preferably within the premium sector.

About you
- Passionate about selling premium products
- Pleasant and open sales personality
- Well-groomed and professional appearance
- Enthusiastic about our products
- Good command of English; additional language skills are an advantage
- Team player, motivator, and target driven
- Ability to work under pressure
- Brand sensibility and customer-focused mindset

Qualifications
- Computer literate with good knowledge of Microsoft Office (Outlook, Word, Excel)
- Physically able to stand constantly, bend, and frequently lift luggage up to 15 kilos
- Flexibility to work required hours
- Previous retail experience preferred but not mandatory