Location
Samsonite, 285 Oxford Street, London, W1C 2DW

Hours
32 hours per week

Salary
Negotiable

About the Role
As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction. Key responsibilities include identifying customer travel needs and recommending Samsonite products that best suit their lifestyle, providing accurate information about product features, warranties, and after-sales services, and applying the Smiles Selling Standards to ensure excellent customer engagement. You will build customer loyalty through personalized service and deliver inspiring service that reflects Samsonite’s commitment to excellence.

You will also contribute to store performance by staying informed of communications and brand updates, understanding store budgets, targets, and KPIs, and sharing insights that support retail success. Stock management duties include ensuring accurate pricing, premium product presentation, following stock control procedures, and supporting shrinkage goals.

Operational responsibilities involve adhering to Samsonite’s policies such as cash handling and health & safety, completing paperwork accurately and timely, maintaining store cleanliness and a welcoming environment, assisting the Store Manager as required, and supporting environmental policies aligned with Green Mark.

Additionally, you will maintain visual merchandising and window displays to Samsonite’s global standards, stay informed about current promotions and marketing campaigns, communicate clearly and courteously with customers and team members, share market trends and customer feedback with the Store Manager, follow Samsonite’s dress code and grooming standards, and act as a brand ambassador for Samsonite.

Reporting line: Reports directly to the Store Manager.

Experience
Previous retail experience, preferably in premium or travel goods.

About you
Ability to stand, bend, lift up to 15kg, and use ladders.
Computer literacy.
Ability to work under pressure.
Sales-oriented mindset.
Passion for travel and brand sensibility.
Flexibility and adaptability.

Qualifications
Not specifically stated, but relevant retail experience and skills as above are required.