Location
TUMI Regent Street store, 128-130 Regent St., London W1B 5SE

Hours
16 hours per week

Salary
Negotiable

About the Role
As part of our Retail Team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as you increase sales, meet KPIs, build client awareness, provide world-class service, and grow the brand.

In an exclusive atmosphere, you will introduce customers to the extensive TUMI collection and provide expert advice. Your excellent customer service, combined with sales skills and empathy for the traveling customer, will lead you to success. You will conscientiously handle cash register operations and billing. With skill and attention to detail, you will ensure that our high-quality products are presented invitingly according to specified guidelines. You will also enthusiastically support internal events and promotions.

Key responsibilities include offering professional advice and demonstrations of TUMI products to ensure a friendly shopping experience, maximizing sales through detailed product knowledge and add-on sales, handling customer complaints and queries tactfully, processing transactions efficiently, maintaining stock and merchandising standards, supporting security and housekeeping duties, handling telephone enquiries, and adhering to company attendance and appearance policies.

Attendance requires reporting 10 minutes before shift start, timely communication of absences or lateness directly to management, and participation in training courses as directed.

Health and safety awareness is essential, including reporting accidents or potential dangers and knowledge of fire safety procedures.

Experience
Initial professional experience in retail is desirable, preferably within the premium sector.

About you
- Passionate about selling premium products
- Good command of English; additional language skills are an advantage
- Enthusiastic about our products
- Pleasant and open sales personality
- Well-groomed and professional appearance
- Team player and motivator
- Ability to work under pressure
- Target driven with brand sensibility

Qualifications
- Computer literate with good knowledge of Microsoft Office (Outlook, Word, Excel)
- Physically able to stand constantly, bend, and frequently lift luggage up to 15 kilos
- Flexible and reliable with strong attendance and punctuality