Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Sales Executive is responsible for supporting marketing, leasing and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. This includes qualifying leads, arranging community tours and unit viewings, and completing the requisite resident administration to secure leases. You will work as part of a team to deliver an exceptional resident journey, responding to all incoming sales channels and initiating proactive outbound contact to convert leads. Key responsibilities include answering calls, emails and live chat enquiries professionally and promptly, qualifying applicants, converting enquiries into viewing appointments and leases, conducting viewings and follow-ups, and managing documentation and payment processing. You will also update property portals to ensure all apartments are listed, plan daily activities to maximise productivity, maintain up-to-date knowledge of the community and local area, support cross-selling efforts, monitor competitor activity, and assist with the delivery of successful open days including event preparation and execution.

About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing over one million units/beds globally. Founded in 1993, Greystar is committed to providing world-class service in the rental residential real estate business.

Experience
Proven experience in a sales role within world-class accommodation, hospitality, leisure, reservations, or membership environments. Excellent customer service skills and the ability to influence and adapt quickly to exceed sales and customer service targets.

About you
Organised with strong multitasking and prioritisation skills while maintaining high accuracy and attention to detail. Culturally aware with excellent relationship building, communication, and negotiation skills tailored to diverse audiences. A proactive team player who is approachable, welcoming, and able to act autonomously when required. Proficient in using online and web tools for research and information presentation. Fluent in English verbal and written communication. Ideally a Mandarin speaker.

Qualifications
Good general education demonstrating literacy and numeracy. Proficient in Microsoft Office (Word, Excel, Outlook) and experience with databases or booking systems such as Entrata, Yardi, or Salesforce.