Location
Denmark Hill, with hybrid working (50/50 split) requiring travel between Guy's and St Thomas', King's College Hospital, and Royal Brompton and Harefield sites.

Hours
Full Time

Salary
£65,261 per annum

About the Role
We have an exciting opportunity to join our team as a full-time Senior Analyst within the Cadence team in the Information Technology Clinical Systems (ITCS). This role offers the chance to develop your programme management experience within the NHS while supporting the continued optimisation and stability of the Epic Electronic Health Record (EHR). ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic systems that underpin the delivery of digital services across Guy's and St Thomas' (GSTT) and King's College Hospital (KCH). We are looking for candidates with strong digital aptitude, excellent problem-solving skills, and an understanding of NHS workflows, particularly within community and outpatient services. The role requires the ability to manage competing priorities while building effective relationships with clinical, operational, and technical stakeholders.

Working within a supportive team led by an Application Manager and Deputy Application Manager, you will collaborate with stakeholders to review, design, configure, test, and deploy Epic workflows and clinical content. You will also provide timely support to end users, resolve system issues, and contribute to optimisation projects, software upgrades, and future platform enhancements.

Main duties include managing, coordinating, and leading configuration requirements to ensure timely delivery; working with stakeholders to analyse, negotiate, and facilitate agreement for changes to high-impact or critical workflows; being a key member of the multi-disciplinary configuration team ensuring design integrity and consistency across Epic modules; analysing and suggesting improvements to current workflows; assisting with system testing and upgrades to ensure safety, usability, security, and robustness; supporting complex software demonstrations; and assisting in the delivery of the Trust's EHR system.

Guy's and St Thomas' NHS Foundation Trust and King's College Hospital NHS Foundation Trust are two of London's largest teaching hospitals with a strong reputation for specialty services, teaching, and research excellence. Together, they employ around 49,000 staff and have a combined annual turnover of nearly £3bn. The Trusts share a Chief Digital Information Officer and a vision for lean, agile digital services that maximise the benefits of a shared service operating model and deliver a transformative digital ambition focused on wellness, prevention, and patient partnership.

Experience
- Proven experience in a clinical environment delivering clinical care or significant experience in a clinical analyst role within a systems development environment, preferably NHS or healthcare related.
- Healthcare system design and configuration experience.
- Significant experience interpreting business/clinical requirements and assessing impact on IT services.
- Demonstrable experience documenting and mapping workflows and clinical analysis results.
- Proven ability to produce qualitative work under aggressive timescales.

About you
- Strong digital aptitude with excellent problem-solving skills.
- Ability to manage multiple streams of work and competing priorities.
- Proven ability to present complex technical information clearly and concisely.
- Ability to plan ahead, prioritise, and manage change pragmatically within a controlled environment.
- Experience negotiating and persuading senior staff to accept changes improving efficiency, patient flow, or experience.
- Skilled in conflict resolution and stakeholder engagement.

Qualifications
- Degree level qualification or equivalent experience.
- Post-qualification Masters degree or significant healthcare experience equivalent to Masters level.
- Evidence of further clinical training in a specific clinical field.
- Evidence of configuration expertise in an Enterprise solution.

Desirable
- ISEB Business Analysis Diploma.
- PRINCE2© Foundation.
- Experience in change management relating to clinician, business processes, risk management, and solution capabilities.

Additional Information
- Candidates without current Epic certification will be required to undertake and pass an online Epic Sphinx assessment as an interview pre-requisite.