Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is hiring Senior Deployment Strategists — engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you will own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud. You will act as a hybrid of Program Manager, Engagement Lead, and Business Analyst, leading engagement strategy, directing cross-functional delivery pods, running executive governance, and using modern AI tools to accelerate discovery and execution. Your role is critical in keeping complex migrations on track and ensuring enterprise customers realize value quickly.

You will own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery → Migration Strategy → Execution Oversight → Value Realization & Handoff. You will establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks. Directing the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners, you will keep teams unblocked and aligned on scope and delivery dates.

As the primary trusted contact for VP- and C-suite customer stakeholders, you will translate complex migration workstreams into clear business outcomes. You will lead steering committee reviews and help customers navigate organizational change. You will personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns.

Using AI tools such as Claude, Cursor, Copilot, and automation agents, you will synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows. You will assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption.

Joining Salesforce means operating at the center of our highest-stakes customer migrations, working alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can deliver amazing experiences that customers love. Apply today to shape the future and redefine what’s possible for yourself, for AI, and the world.

Experience
- 8+ years leading enterprise customer delivery, technical program management, engagement management, or management consulting for enterprise SaaS transitions
- Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline
- Strong background in program governance, scope management, business process analysis, and executive stakeholder management
- Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams
- Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)
- Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency
- Willingness to travel up to 25% to customer sites as needed

About you
- Strong leadership and communication skills to engage with VP- and C-suite stakeholders
- Ability to lead cross-functional teams and manage complex, fast-paced delivery environments
- Strategic thinker with a passion for driving innovation and operational excellence
- Comfortable working in an AI-native delivery framework and leveraging AI tools to enhance productivity

Qualifications
- Degree or equivalent relevant experience required
- Preferred: Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company
- Familiarity with Salesforce's platform ecosystem and migration methodologies is a plus
- Experience building or refining AI-accelerated delivery playbooks is desirable