Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
As a Sommelier at Raffles London, you will be responsible for the day-to-day wine service within Mauro Colagreco Restaurants and other Food & Beverage outlets, delivering outstanding guest service in line with the brand's high standards. You will ensure the highest quality of service from the moment guests arrive until they leave, maintaining the station and restaurant environment, and acting as a key communication point between front and back of house teams. Your role includes recommending, serving, and presenting wines professionally, maintaining the wine list and cellar organisation, managing stock levels, and staying current with industry trends. You will contribute to driving beverage revenue through thoughtful recommendations and upselling, while supporting and training colleagues to foster a culture of wine appreciation. This role also involves assisting with table settings, explaining dishes knowledgeably, handling customer inquiries professionally, and ensuring accurate billing. You may be required to perform additional duties or work in other departments as needed. Health and safety compliance and promoting a safe working environment are essential parts of your responsibilities.

About Raffles London
Raffles London at The OWO on Whitehall is a distinguished Grade II* listed Edwardian building offering 120 rooms and suites alongside 85 branded residences. The venue features nine restaurants and three bars, including one by signature chef Mauro Colagreco, a Guerlain spa, Pillar Wellness, and a grand ballroom with a 600-seat capacity. Raffles is renowned for its heritage, luxury, and exceptional guest experiences, welcoming guests as friends and family.

Employee Benefits
Enjoy exclusive colleague perks including complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, 28 days holiday plus additional days for service, staff meals while on duty, free uniform dry cleaning, employer pension contributions, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity work, internal learning and development programs, fun team events, employee discount cards, and worldwide development opportunities within Accor’s brand portfolio.

Our Values
Respect: We value the needs, ideas and individuality of others and treat everyone with fairness and dignity.
Excellence: We make genuine connections and cherish every opportunity to make people feel special.
Belonging: We celebrate differences, support each other and stand together.
Empowerment: We take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives and welcomes candidates from all backgrounds.

Application Process
After applying, candidates will receive an email from our partner AssessFirst to complete a profile and questionnaire, which is mandatory for consideration. We aim to respond promptly; if you do not hear from us within two weeks, please consider your application unsuccessful at this time.

Experience
Proven track record of surprising and delighting guests with high levels of service under pressure. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Enthusiastic and committed to delivering the best service and experiences in any situation. Detail oriented, flexible, and able to work well within a team environment. Strong time management skills with the ability to multitask while maintaining a professional appearance. Effective communicator with the ability to handle customer inquiries professionally.

Qualifications
Essential: Ability to communicate clearly and efficiently in English, both verbal and written.
Desirable: WSET qualification or similar.