Location
London (Office-flexible with expectation to work from the office three days per week)

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. We are looking for Trailblazers passionate about advancing business and the world through AI, driving innovation, and upholding Salesforce's core values.

As a Success Architect for Agentforce, you will play a pivotal role in delivering successful outcomes for strategic customers by leveraging your expertise in AI-driven agent design, orchestration, and automation. Agentforce is Salesforce’s platform for building and deploying autonomous AI agents that operate across sales, service, and marketing, relying on trusted, unified data for real-time, context-aware decisions.

You will influence technical architecture, performance optimization, and solution design strategies, collaborating closely with customers, colleagues, and partners. This role requires a strong understanding of how Data360 supports Agentforce through grounding, harmonized customer data, and real-time signals.

Your impact will be significant, shaping customer success and contributing to Salesforce’s growth by providing trusted subject-matter expertise, facilitating executive stakeholder alignment, running tailored playbooks, and driving thought leadership through mentoring and knowledge sharing.

Experience
- Minimum of 4 years relevant industry experience
- Proven success in implementing AI projects, either directly or as part of a Customer Success team
- Ability to guide customers through complex AI implementations with clear technical direction and barrier removal
- Good understanding of data modelling, integration, and data governance best practices
- Experience facilitating discussions and translating technical concepts into tangible business value and ROI
- Basic understanding of AI and data-related industry trends
- Fluency in Italian, Spanish, German, or French

About You
- Proactive and self-starting with the ability to manage tasks independently while collaborating remotely
- Strong communication skills and ability to work collaboratively with cross-functional teams from Developer to Executive
- Values data ethics and privacy, ensuring customer solutions comply with relevant regulations and best practices

Qualifications
- Degree or equivalent experience
- Experience in consulting implementation partners or delivery/technical consulting teams is a plus
- Familiarity with large data platforms such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture is advantageous
- Experience with Customer Data Platforms like Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Reltio, etc. is beneficial
- Knowledge of Salesforce Clouds and technologies including Sales, Service, Industries, Marketing, or Commerce is preferred
- Programming experience in Python, Java, .Net, SQL is a plus