Company Description Title: Supervisor Location: London Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary career leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Events Hospitality Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Events Hospitality Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you! Job Description As an Events Supervisor you would be working closely with the Hospitality Manager based on site , supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. Events Supervisors will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch. Key Responsibilities: Play an integral role in the successful delivery of events across the site Support day to day hospitality sector To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns. To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed. To meet clients on arrival making sure that the event is as they require and ensuring that any on the day changes are passed on to the relevant people where necessary To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary. To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager. To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take. Qualifications Experience in running large events, dinners. Good product knowledge (food/beverage) Leads by example by always acting professional. Excellent communication skills Takes the initiative Excellent time management Supportive / Team player Strong presentation skills Excellent customer care skills Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.