Location
Bexleyheath, London Borough of Bexley

Hours
Full Time (hours not specified)

Salary
£42,042 per annum

About the Role
Are you someone who can stay calm under pressure, have difficult conversations and remain focused on finding solutions for residents facing housing problems? We're looking for a Triage & Prevention Officer to join our Housing Service. This is a demanding role working with people who may be homeless, at risk of homelessness or facing other significant challenges in their lives. You will manage a varied caseload, balance competing priorities and make decisions that can have a real impact on residents and their families.

Whilst the role is demanding, it provides the opportunity to make a real difference by helping people through a crisis, preventing homelessness and supporting residents to achieve sustainable housing outcomes. Empathy is essential, but so is honesty. You will need to have open and honest conversations, explain decisions clearly, manage expectations professionally and support residents through difficult circumstances without making promises that cannot be delivered.

Please note the successful candidate will be required to work from the office in line with the council's hybrid working arrangements.

Interviews are scheduled to take place during the week commencing 12 October 2026.

Benefits
Bexley is a vibrant and diverse outer London Borough nestled in the Thames Gateway between London and Kent, combining the perfect blend of city vibe and the tranquillity of Kent. The borough offers award-winning parks, open spaces, heritage sites, excellent transport connections including the Elizabeth Line and proximity to the M25. Amenities include libraries, leisure centres, shopping areas, and numerous primary, secondary and further education institutions.

Our offer includes a competitive salary, coaching and mentoring programmes, an excellent pension scheme, and generous annual leave plus bank holidays. For more information on the benefits package, please refer to the Candidate Information document.

Experience
Experience within Housing Options or homelessness services is welcome but not essential. We are equally interested in candidates with transferable skills from housing, social care, welfare benefits, supported housing, customer services, mental health services, probation, the voluntary sector or any role involving work with vulnerable people, managing complex situations and finding practical solutions.

About you
- Able to communicate effectively and build positive working relationships
- Demonstrate empathy while maintaining professional boundaries
- Manage difficult conversations with confidence and professionalism
- Resilient and able to work effectively under pressure
- Make sound decisions based on available information
- Organised and able to manage competing priorities
- Strong problem-solving skills with a focus on positive outcomes
- Work well as part of a team and support colleagues when needed
- Positive, can-do attitude with a willingness to learn and develop

Qualifications
Please refer to the Person Specification within the Job Description for the full list of essential and desirable criteria. A personal statement aligning to the role criteria should be uploaded with your application and should not exceed two sides of A4.