Location
London Borough of Tower Hamlets

Hours
35 hours per week

Salary
Grade L – £58,551 - £61,686 per annum

About the Role
An exciting opportunity has arisen for a SEN Tribunal, Mediation and Complaints Lead within the Special Educational Needs (SEN) service in the London Borough of Tower Hamlets. The successful applicant will bring experience of working with families and professionals in complex SEND environments, along with excellent communication, analytical and partnership-building skills. You will be the Lead for the Tribunals, Mediation and Complaints function, ensuring timely, effective and compassionate responses for children, young people and families. The postholder will work closely with the SEN Service Manager to deliver key priorities and collaborate with schools and partners within and beyond Tower Hamlets to support the best outcomes for children and young people with special educational needs and disabilities.

Benefits
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.

Experience
Proven experience working with families and professionals in complex SEND environments. Strong background in managing tribunal, mediation, and complaints processes within an educational or social care setting.

About you
Excellent communication, analytical and partnership-building skills. Compassionate and committed to delivering timely and effective responses. Ability to work collaboratively with internal teams, schools, and external partners to support children and young people with special educational needs and disabilities.

Qualifications
Relevant qualifications or experience in SEND, mediation, complaints management or related fields are desirable. A commitment to continuous professional development and upholding the values of equality, diversity, and inclusion.