Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. We are seeking Trailblazers passionate about transforming business and the world through AI, driving innovation, and upholding Salesforce's core values.

Join the Agentforce Service team, the future of AI-powered service platforms. Agentforce Service is Salesforce's complete agentic service platform, designed for every type of service, industry, and channel. It uniquely combines AI agents and human representatives working in real time to resolve issues faster, personalise interactions, and deliver support across voice, digital messaging, web chat, email, WhatsApp, and more.

This role covers the full Agentforce service platform, including Contact Centre, IT Service Management (ITSM), and HR Service, with a focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. As an Account Executive, you will help drive growth for one of Salesforce's fastest-growing products by engaging customers, building account plans, and collaborating with internal teams to deliver exceptional service solutions.

At Salesforce, you will be supported to find balance and be your best, with AI agents accelerating your impact so you can deliver amazing customer experiences and redefine what’s possible for yourself, AI, and the world.

Experience
- Proven success in quota-carrying, technology solution-based direct sales
- Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Skilled in account planning to retain and grow Annual Contract Value (ACV) with upsell and cross-sell focus
- Strong research and discovery skills to understand customer processes, objectives, and goals
- Ability to identify compelling value propositions aligned with Agentforce and Service Cloud technology
- Effective customer communication across written, verbal, and presentation formats using tools like Slack, Google Slides, and Zoom
- Experience leveraging resources, tools, and internal teams to drive results
- Team selling skills to align account teams and partner ecosystems for deal progression and long-term success

About you
- Strong interpersonal and communication skills
- Familiarity with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Collaborative mindset with experience working across multiple internal teams and aligning resources to account objectives
- Commitment to diversity and inclusion; relevant experience may include professional, extracurricular, military, or volunteer activities demonstrating core competencies

Qualifications
- Demonstrated ability to succeed in technology sales roles
- Understanding of AI-driven service platforms and customer service technologies is highly desirable
- Willingness to learn and adapt in a dynamic environment