Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. At Salesforce, ambition meets action, tech meets trust, and innovation is a way of life. We are seeking Trailblazers passionate about transforming business and the world through AI, driving innovation, and upholding Salesforce's core values.

The Account Executive will join the Agentforce Service team, responsible for driving growth of one of Salesforce's fastest-growing products. Agentforce Service is a complete agentic service platform that integrates AI agents and human service representatives to deliver faster, personalized support across multiple channels including voice, digital messaging, web chat, email, and WhatsApp. This platform spans customer service, IT Service Management (ITSM), and HR service, unifying service delivery across departments.

This role covers the full Agentforce service platform with a focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. You will help businesses leverage AI-powered autonomous agents and human agents working together to improve customer satisfaction, reduce operating costs, and accelerate issue resolution.

Experience
- Proven success in quota-carrying, technology solution-based direct sales
- Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Skilled in account planning to retain and grow Annual Contract Value (ACV) through upsell and cross-sell opportunities
- Strong research and discovery skills to understand customer processes, objectives, and goals
- Ability to identify compelling value propositions aligned with Agentforce and Service Cloud technology stack
- Effective customer communication across written, verbal, and presentation formats
- Experience leveraging internal resources, tools, and teams to drive results
- Ability to align and engage account teams and partner ecosystems to support deal progression and long-term success

About you
- Strong interpersonal and communication skills
- Familiarity with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding sales quotas
- Collaborative mindset with experience working across multiple internal teams to align resources with account objectives
- Commitment to diversity and inclusion, with relevant experience considered holistically including professional, extracurricular, military, or volunteer activities

Qualifications
Relevant qualifications and experience in technology sales or related fields are valued. Salesforce welcomes candidates from diverse backgrounds and evaluates qualifications holistically.