Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where humans and agents drive customer success together. We are seeking an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. You will cover the full Service Cloud platform, including Contact Centre, ITSM, and HR Service, with a focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Service Cloud is a comprehensive agentic service platform designed for every type of service, industry, and channel. Powered by Agentforce, it uniquely combines AI agents and human representatives working in real time to resolve issues faster, personalize interactions, and deliver support across voice, digital messaging, web chat, email, WhatsApp, and more.

In this role, you will build and execute account plans to retain and grow annual contract value with existing customers, focusing on upsell and cross-sell opportunities. You will uncover customers' business objectives and strategic goals, identify compelling value propositions, and align account teams and partner ecosystems to support deal progression and long-term customer success.

Join us to be part of the future of AI-driven service and help organizations deliver exceptional customer experiences while accelerating your own career growth.

Experience
- Proven success in quota-carrying, technology solution-based direct sales
- Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Strong solutioning skills with understanding of Agentforce and Service Cloud technology stack
- Effective customer communication across written, verbal, and presentation formats
- Familiarity with sales methodologies such as MEDDIC, Challenger, and Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to work effectively in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Experience collaborating across multiple internal teams and aligning resources to account objectives

About you
- Strong interpersonal and communication skills
- Resourceful in leveraging available tools and internal teams to drive results
- Comfortable engaging with customers clearly and confidently
- Motivated to work in a dynamic, innovative environment

Qualifications
- Experience selling AI, automation, or conversational AI solutions is a plus
- Familiarity with competing platforms is advantageous
- Experience selling to C-level or multi-department buying groups is desirable
- Salesforce certifications such as Agentforce Specialist or Service Cloud Consultant are beneficial

Salesforce values diversity and evaluates relevant experience holistically, including professional, extracurricular, military, or volunteer experience that demonstrates core competencies for this role.