Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London, including specialist care in cancer, renal, orthopaedics, respiratory and cardiovascular services. The Trust includes five major hospitals and community services, with a strong reputation for clinical excellence, teaching, and research. The Administrator role offers the opportunity to provide high quality administrative support to a busy department, playing a key role in its efficient day-to-day running. This includes reception duties, customer service, maintaining databases, booking appointments and meeting rooms, filing, and general administrative support. The post holder will often be the first point of contact for the department, requiring professional and courteous communication with staff, patients, relatives, and external agencies. The role also involves supporting meetings, managing diaries, ordering supplies, and assisting with projects and team leadership duties.

Guy’s and St Thomas’ is committed to delivering excellent patient care and fostering a motivated and engaged workforce. The Trust values diversity and inclusion, supports flexible working arrangements, and encourages professional development.

Experience
- Proven experience in an administrative role with competent data collection and data quality management
- Experience working with confidential documents and information
- Experience in a customer-focused environment, able to handle difficult customers and challenging situations
- Ability to work both autonomously and as part of a team
- Excellent communication skills, including written, face-to-face, and telephone communication with diverse groups
- Proficient IT skills, including Microsoft Word, Excel, and Outlook
- Knowledge of Trust hospital systems such as Epic
- Experience in managing diaries, organising meetings and events
- Understanding of confidentiality and equal opportunities

About you
- Organised with excellent time management skills, able to prioritise workload and meet tight deadlines
- Professional and courteous with strong interpersonal skills
- Flexible and adaptable to changing priorities and organisational systems
- Ability to provide support and leadership to junior administrative staff
- Committed to delivering excellent customer care and maintaining a tidy, efficient working environment

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- Desirable: IT qualifications such as European Computer Driving Licence (ECDL)
- Desirable: Customer service qualification or training
- Desirable: Knowledge of medical terminology and NHS administrative procedures