Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, research, and teaching, and is part of King’s Health Partners, an accredited UK academic health sciences centre.

The Patient Pathway Validator will lead on tracking patient pathways within Benign Urology, working closely with clinical and managerial staff to ensure patients receive timely treatment and national targets are met. The role involves providing high-quality administrative support across Trust-wide specialties and supporting day-to-day operational functions.

The post holder will monitor and review patient care progress using the Patient Tracking List, coordinate multi-disciplinary team meetings, participate in national audits, and identify improvements to patient care pathways. They will ensure timely communication and transfer of patient information between trusts and other organisations, escalate issues appropriately, and contribute to the development of the service in line with departmental and Trust objectives.

Guy’s and St Thomas’ values a patient-centred approach, aiming to deliver safe, high-quality care with a motivated and engaged workforce. The Trust is committed to flexible working arrangements to support a healthy work-life balance and encourages applications from diverse backgrounds.

Experience
- Significant proven experience delivering high standards in a fast-paced, high-volume customer care environment
- Ability to deal independently and efficiently with a range of issues
- Proven administrative experience
- Desirable: Experience in an administrative role within the NHS

About you
- Excellent interpersonal skills with the ability to liaise effectively with multi-disciplinary staff
- Ability to manage difficult service users and challenging situations
- Ability to work both autonomously and as part of a team
- Desirable: Knowledge of medical terminology, understanding of the RTT 18 Week Pathway, peer review and governance processes

Qualifications
- Essential: Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Desirable: Customer services qualification or training