Location
London

Hours
Flexible shifts including weekends and holidays, covering breakfast, afternoon tea, and evening service

Salary
£18.70 per hour including service charge

About the Role
Join the Gallery team at The Savoy, one of London’s most iconic luxury hotels, as an All-day Dining Server. This role is central to delivering an exceptional all-day dining experience that reflects the highest standards of service and hospitality. You will act as an ambassador of the brand, creating memorable moments for guests through warm, personalised, and intuitive service. Your responsibilities include delivering consistently memorable 5-star service in line with Forbes and luxury hospitality standards, demonstrating expert knowledge of food, beverages, and hotel offerings, and upholding all service standards, policies, and procedures to ensure excellence and consistency. You will contribute to a positive team culture built on collaboration, trust, and shared success, support departmental targets while prioritising guest satisfaction, and help drive revenue growth through creative initiatives and confident product recommendations. Key duties include providing attentive, personalised service across breakfast, afternoon tea, and dinner; managing reservations and guest preferences; maintaining health, safety, and hygiene compliance; and communicating effectively with kitchen and front-of-house teams.

Experience
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it

About you
- Empathetic with a talent for building rapport and reading each guest’s desired level of interaction
- Quick thinking, resourceful, and able to solve problems in the moment
- Ability to remain calm and courteous at all times
- Able to work well under pressure in a fast-paced and changing environment
- Collaborative team player
- Flexible to work shifts including weekends and holidays across all meal periods
- Good spoken and written English skills

Qualifications
- Desirable: Basic knowledge of POS systems and OpenTable
- Industry-related certifications such as WSET are advantageous
- Willingness to multi-skill and adapt to different tasks as needed to meet guest and colleague needs