Location
London

Hours
Night shifts (hours to be confirmed by management)

Salary
Negotiable

About the Role
ibis Styles London Southwark is a stylish and affordable hotel located in the heart of London’s Southwark neighbourhood, close to London Bridge, Borough Market, and the Southbank. The hotel offers 154 well-appointed rooms, free Wi-Fi, and a lively bar.

As a Night Auditor, you will welcome guests and take care of their needs from arrival through to departure, ensuring a smooth and secure environment throughout the night. You will contribute to guest satisfaction by delivering high-quality services with a warm and friendly approach.

Your responsibilities will include:
- Attending to all guests promptly, efficiently, and professionally
- Updating details of regular guests using Guest History
- Actioning diary events, flags, and specials
- Checking and passing on guest mail, messages, and parcels promptly
- Liaising closely with Housekeeping regarding room status and lost property
- Ensuring guest registration forms are completed accurately and updating the computer system accordingly
- Ensuring all account postings are accurate and producing necessary paperwork
- Performing accurate cashiering balance at shift completion
- Completing all audit tasks as per the Night Auditor checklist
- Performing any other duties within your competence as required by management

Great talent deserves great rewards. Benefits include:
- Training and development programmes
- Discount card for use in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Employee Advisory Service
- Recommend a Friend Scheme
- Discounts in shops and hotel partners

Experience
Previous experience in a similar role is advantageous but not essential. Knowledge of Opera software is desirable.

About you
- Excellent customer service skills
- Strong organisational and administrative abilities
- Ability to work effectively as part of the Night Reception Team
- Strong communication skills and a proactive approach to work
- Commitment to ensuring guest satisfaction at every stage of their stay
- Ability to work closely with the Night Team Leader to produce reports, monitor results, and audit controls

Qualifications
Right to work in the UK is required. No specific formal qualifications are mandatory, but a professional attitude and willingness to learn are essential.