Location
London Borough of Redbridge, Reporting Office: West Ham Lane Stratford

Hours
Permanent, Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Salary
Starting from £57,094 to £63,032 per annum (London weighted)

About the Role
Join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents. This is an exciting opportunity for a customer-focused team player who wants to make a difference.

In this role, you will ensure the delivery of responsive, efficient, customer-focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. You will represent and champion the Trust and its values whilst contributing to the financial strength and customer experience.

The successful candidate will be solution focused and act as a champion of service improvement and customer service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. A track record in innovative service development, business planning, and operational excellence is essential.

You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability.

Key responsibilities include:
- Working collaboratively with internal and external colleagues and teams to ensure effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
- Developing, maintaining and influencing relationships with key stakeholders and partners, promoting and representing L&Q at meetings and events to the highest standards
- Preparing, managing, and controlling budgets for activities managed whilst maintaining financial strength
- Managing and leading a relatively new team to deliver on performance and achieve customer excellence
- Providing coaching, mentoring and ongoing training and support to front line colleagues
- Ideally holding CIH Level 4 or willingness to work towards this

Benefits
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Experience
- Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social Behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
- Proven ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment
- Exceptional stakeholder management skills with the ability to build and maintain strong working relationships
- Innovative, solution focused with excellent organisational and reporting skills
- Excellent verbal and written communication skills
- Excellent time management skills and ability to juggle multiple priorities
- Project Management skills are desirable

About you
You are a solution focused leader who champions service improvement and customer service. You have strong leadership skills and a track record in innovative service development and operational excellence. You are able to build strong relationships and motivate your team to deliver excellent results.

Qualifications
Ideally hold CIH Level 4 or be willing to work towards this.

For this post, the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.