Location
Kingston upon Thames

Hours
40 Hours per week, Full Time, Permanent contract

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, the brand continues to break records across countries, channels, and categories, scaling rapidly. With over 2,300 employees globally and presence in 50 markets, Charlotte Tilbury Beauty is a global sensation known for market-leading growth, innovative retail and product launches, and a culture that embraces challenges, disruptive thinking, winning together, and sharing the magic.

About the Role
The Assistant Business Manager is a true brand ambassador who embodies Charlotte Tilbury’s values. You will be enthusiastic about meeting and exceeding targets, driving exceptional team performance through motivation. Customer experience is at the heart of your leadership style, constantly seeking new ways to engage and satisfy customers. Working collaboratively alongside the Business Manager, you will support seamless day-to-day operations on the counter. You dare to dream it and dare to do it.

Key responsibilities include:
- Driving financial results to meet and exceed targets and KPIs
- Supporting the Business Manager in setting individual and team sales targets and communicating these to Retail Artists
- Demonstrating entrepreneurial spirit and genuine enthusiasm for the brand’s performance
- Leading by example to promote exceptional customer service and customer experience
- Coaching and providing feedback to ensure Charlotte Tilbury standards in service and artistry are met
- Extending exceptional customer service beyond the store to drive the customer database for direct marketing
- Implementing individual and team development plans with regular reviews and coaching
- Creating a positive, cooperative team culture through meetings and collaborative management
- Proposing plans, events, and initiatives to unlock commercial success
- Maintaining impeccable visual merchandising, counter cleanliness, and hygiene standards
- Upholding flawless grooming standards and inspiring your team to be their best selves

Why Join Us?
We offer a structured induction programme called Charlotte’s Magic Academy, providing comprehensive training on all aspects of the role to deliver a red carpet customer experience. You will receive follow-up training during your first months, focusing on artistry and commerce to fully understand our service expectations. Our team of industry experts supports your career development and learning potential. Benefits include exclusive early access to product launches, a full Charlotte Tilbury Look upon completion of the induction, access to Tilbury Treats rewards platform, life assurance, birthdays off work, team sales incentives, and more. At Charlotte Tilbury Beauty, we celebrate diversity and inclusion, empowering everyone to be the most beautiful version of themselves.

Experience
- Retail management experience
- People management experience
- Strategic planning experience

About you
- A genuine passion for the beauty industry
- Commercial acumen
- Enthusiastic and motivated to lead and inspire a team
- Strong customer focus and ability to drive sales through exceptional service

Qualifications
No specific qualifications required; however, a commitment to learning and development is essential.