Location
Guy's Hospital, London

Hours
Full Time - 37.5 hours per week

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing specialist and community healthcare services across south London. The Trust is home to the largest dental school in Europe and renowned centres for cancer, renal, orthopaedic, respiratory, cardiovascular, heart and lung care. With a strong commitment to clinical excellence, research and teaching, the Trust offers a dynamic and supportive working environment.

This exciting opportunity within the Dental Directorate is for an Assistant Service Manager based at Guy’s Hospital. The role involves supporting the Service Manager in the daily operational delivery of services, managing an administrative team, and liaising with clinical staff to ensure smooth and efficient service provision.

The post holder will have a direct positive impact on patient experience by overseeing administrative functions, managing office systems, and supporting clinical teams. This role requires excellent prioritisation, problem-solving skills, and the ability to manage a busy and demanding environment effectively.

The Assistant Service Manager will work closely with a team leader and Service Manager, exercising delegated authority to resolve day-to-day management issues, developing policies and procedures, managing financial and staffing resources, and maintaining high standards of clinical secretarial support.

The Trust values diversity and inclusion, supports flexible working arrangements, and is committed to staff development and wellbeing.

Experience
- Significant experience in staff supervision and management including recruitment, retention, appraisal, and first-line disciplinary processes
- Experience in budget management and meeting operational objectives
- Experience delivering Administrative and Clerical Outpatient Services
- Proven track record of managing in a busy and demanding environment

About you
- Strong leadership and influencing skills
- Excellent verbal and written communication skills
- Highly motivated with the ability to work independently
- Ability to respond effectively to changing demands and priorities
- Strong problem-solving and prioritisation abilities

Qualifications
- Educated to HNC level, equivalent diploma, or relevant experience
- GCSEs in Maths and English
- Evidence of continuous professional and management development
- Financial management and analysis skills are desirable