Location
Riverside Park - Riverside Walk, Ashford

Hours
Full Time - Hours to be discussed

Salary
Negotiable

About the Role
The Community Manager will run an autonomous business unit, taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example, your focus will be to build a vibrant, safe and welcoming community that residents enjoy being part of. You will act as a role model by demonstrating core values and lead the team to create positive memorable experiences by exceeding expectations for all residents. Working closely with marketing, you will shape local marketing and leasing strategies based on market data to achieve occupancy and revenue goals, ensuring effective implementation of campaigns and promotions. You will establish and maintain relationships with internal and external stakeholders, communicate regularly to ensure compliance with regulations, and provide performance reporting. Proactively engaging with residents, you will seek to improve service delivery and enhance the overall resident experience through community events. Financial responsibilities include preparing and forecasting budgets, managing financial performance, attending P&L reviews, and promoting investor satisfaction through timely reporting and communication. You will ensure resident satisfaction and retention by responding promptly to inquiries and resolving service issues. Managing team development, you will assess training needs and develop capabilities to meet performance and succession goals. Operational duties include overseeing purchase orders and invoices, tenancy management including inspections and enforcement of agreements, and working with Health & Safety to maintain a safe environment. You will ensure compliance with company policies and housing regulations, manage maintenance and refurbishments, and conduct regular property inspections to maintain high standards of safety, cleanliness, and appeal.

Experience
- Proven experience driving leasing performance and managing operations within the property sector or a similar environment.
- Demonstrated leadership experience with a track record of delivering service excellence.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience recruiting, leading, directing, evaluating, and managing team members to achieve high performance.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software (training provided).

About you
- Strong team player capable of working autonomously and taking ownership.
- Excellent organisational skills with the ability to multitask and prioritise.
- Excellent verbal and written communication skills.
- Numerical skills necessary for budgeting and financial management.
- Self and culturally aware with adaptable relationship building, communication, and negotiation skills.
- Flexible and adaptable to fast-paced and changing environments.
- Enthusiastic about delivering exceptional experiences and continuous self-improvement.

Qualifications
- Good level of general education.
- Knowledge and understanding of UK Health and Safety policies, preferably with recognised training such as IOSH or NEBOSH.
- Desirable: Evidence of change management delivery.