Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are seeking a Consumption Value Manager to lead the charge in the Agentic Era, focusing on Agent Fabric — the governance and orchestration layer that enables AI to act safely and effectively within enterprises. In this customer-facing role, you will own the business outcomes of MuleSoft adoption across your accounts, working closely with customer teams and building technical fluency to speak their language.

You will manage a portfolio autonomously to achieve business goals, responsible for the adoption and orchestration maturity of MuleSoft solutions including Agent Fabric within strategic accounts. This includes building proofs-of-concept and prototypes to accelerate consumption and value, diagnosing governance or orchestration gaps, and directing the right resources to close them. Acting as a business partner to sales leaders, you will be the value and adoption anchor for MuleSoft across their territory.

Your role involves proactive stewardship of accounts, using advanced AI tools to monitor consumption patterns, identify opportunities, and mitigate risks. You will lead demos, build proof-of-concept projects, and develop deep fluency in MuleSoft’s solutions to guide conversations and deliver business outcomes. You will translate technical potential into measurable ROI and provide strategic insights to sales leaders to ensure sustainable commercial relationships.

At Salesforce, you will work in a supportive environment helping to define best practices for this new phase of growth, collaborating across a diverse global team. Join us to shape the future of AI-driven business transformation and deliver exceptional customer experiences.

Experience
Typically 5-7+ years in customer-facing solutioning or consulting roles. Proven understanding of enterprise IT, application and data connectivity via APIs, and how business processes translate into agentic actions requiring orchestration and governance. Demonstrated hands-on depth in related disciplines such as AI agent orchestration, LLM governance/guardrails, MCP, or A2A is highly valued. Ability to quickly build fluency in MuleSoft’s Agent Fabric governance and orchestration model is essential.

About you
You are a systems thinker with technical curiosity and a customer-first mindset. You thrive on ownership and autonomy, influencing outcomes and driving success across your territory. Comfortable working across virtual teams, you can facilitate deep technical sessions with architects and CTOs as well as lead value-alignment meetings with platform or program leads. You translate data and metrics into compelling narratives and proactively highlight where interventions are needed.

We welcome candidates with diverse career paths, including those who have taken career breaks for caregiving, personal travel, or career pivots, as your unique journey adds value to our team.

Qualifications
While specific qualifications are not mandated, transferable technical depth and a fast ramp-up capability in AI and integration technologies are required. Strong communication and collaboration skills are essential to succeed in this role.